Protera
Cloud Services • Enterprise • SaaS
Protera is a globally certified SAP, Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP) cloud migration and enterprise managed service provider. The company excels in modernizing, optimizing, and securing enterprise workloads in the cloud, offering a suite of services that include cloud modernization, managed cloud security, disaster recovery, data intelligence, and SAP migration. Protera has been a pioneer in enterprise cloud services since 1998, known for its deep technical expertise in SAP systems and ability to drive down costs while enhancing performance and security for its clients.
Senior Technical Account Manager
7 hours ago
Protera
Cloud Services • Enterprise • SaaS
Protera is a globally certified SAP, Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP) cloud migration and enterprise managed service provider. The company excels in modernizing, optimizing, and securing enterprise workloads in the cloud, offering a suite of services that include cloud modernization, managed cloud security, disaster recovery, data intelligence, and SAP migration. Protera has been a pioneer in enterprise cloud services since 1998, known for its deep technical expertise in SAP systems and ability to drive down costs while enhancing performance and security for its clients.
📋 Description
• Act as the primary technical contact for multiple customer system landscapes, serving as their focal point for all SAP-related matters. • Lead the planning, architecture, and solutioning of SAP technical migrations, upgrades, implementation projects, and steady-state support models. • Advise customers on the optimal and efficient execution of SAP migrations, implementations, and operations on Public/Private Cloud Platforms (AWS, Azure, GCP, etc.). • Oversee the implementation and operational support of SAP Business Suite products, including S/4 HANA, C/4, BW/4 HANA, with expertise in deployment planning, installation, post-installation, system release support, and coordination with functional teams. • Deliver Basis support for S/4 HANA, C/4, BW/4 HANA conversions, upgrades, migrations, and OS/DB conversions. • Provide high-level DBA and SAP Basis support for HANA DB, including implementation, upgrade, administration, operations, and performance management. • Lead the implementation and ongoing operational support of SAP Fiori and S/4 HANA solutions. • Manage OS/DB/Platform/Cloud migrations, with experience in at least 2 to 3 projects. • Provide expertise in SAP Business Suite (ERP, SRM, CRM, PLM, APO), NetWeaver stack (AS-Java), and BOBJ administration, including performance management, client/system refreshes, and other Basis tasks. • Offer support for NetWeaver stack (ABAP/BW/BI/PI/EP/GRC), including technical upgrades and operational support. • Provide troubleshooting and setup support using Solution Manager for monitoring alerts. • Manage all non-HANA DB administration and operations (Oracle, MSSQL, DB2, Sybase, MaxDB), with a minimum of 2 non-HANA DB exposures. • Provide implementation consulting for Single Sign-On solutions in SAP landscapes, including HANA and BOBJ. • Mentor and guide colleagues and L2 teams in delivering L3 SAP Basis support. • Have a basic understanding of SAP Cloud Platform tools and SAP Cloud Connector. • Own and manage customer communications for SAP Managed Services, ensuring a smooth delivery of services. • Ensure adherence to SLAs, including system availability, incident resolution, and system recoverability (100% - backups and disaster recovery). • Manage and negotiate service windows for maintenance-related changes with customers. • Prepare customer-specific technical procedures and reports, ensuring alignment with Protera standards. • Prepare and present monthly reports, with interactive discussions on key performance indicators (KPIs) and exceptions. • Lead ad-hoc meetings for customer delivery and drive continuous improvement in SAP technology services.
🎯 Requirements
• 10 to 12 years of technical experience in SAP Technical Architecture, including Public Cloud platforms. • Strong expertise in SAP Managed Services, including technical account management and operational execution. • Proficient in SAP Basis administration, including SAP system administration, NetWeaver, and HANA administration. • Extensive experience with SAP Business Suite, S/4 HANA, C/4, BW/4 HANA, and Fiori implementation and support. • Solid experience with cloud migrations and OS/DB/Platform management (AWS, Azure, GCP). • In-depth knowledge of non-HANA database administration (Oracle, MSSQL, DB2, Sybase, MaxDB). • Ability to manage large-scale SAP migrations and implementations, both on-premise and in the cloud. • Strong presentation, communication, and facilitation skills, with the ability to engage with senior stakeholders. • Well-organized, detail-oriented, and able to handle multiple priorities and tasks simultaneously. • Proven ability to work effectively both independently and in a team environment. • Knowledge of SAP security concepts and Single Sign-On (SSO) for SAP landscapes. • Ability to mentor and lead teams, with a focus on L3 Basis delivery. • SAP certifications in SAP Basis, NetWeaver, SAP HANA, and SAP S/4 HANA administration or migrations. • Experience with SAP Managed Services on cloud platforms is highly desirable. • Ability to stay up-to-date with the rapidly evolving SAP industry and cloud technologies. • Strong problem-solving and analytical skills. • Ability to participate in and manage projects across diverse teams, cultures, and geographies. • A bachelor’s degree in an IT-related field (or higher). • Excellent communication skills (verbal and written) in English.
🏖️ Benefits
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