Prothera
11 - 50 employees
Founded 2018
âď¸ SaaS
đ¤ B2B
đ Compliance
SaaS ⢠B2B ⢠Compliance
Prothera is a modular, 100% digital software platform for occupational safety and risk management that helps large industrial clients automate and standardize safety processes. Its suite includes digital permit-to-work, risk analysis (APR/AST), lockout-tagout (LoTo) energy control, authorizations, checklists, PGR (risk inventory), and management-of-change (MOC) modules, with real-time traceability, integrations via API, and ISO 27001/27701-certified data security. Prothera targets multisegment enterprises (oil & gas, mining, agro, maritime, food, etc. ) and is offered as a configurable SaaS solution with implementation, training, and analytics.
Customer Success Analyst
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đĽ 0 minutes ago
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Prothera
11 - 50 employees
Founded 2018
âď¸ SaaS
đ¤ B2B
đ Compliance
SaaS ⢠B2B ⢠Compliance
Prothera is a modular, 100% digital software platform for occupational safety and risk management that helps large industrial clients automate and standardize safety processes. Its suite includes digital permit-to-work, risk analysis (APR/AST), lockout-tagout (LoTo) energy control, authorizations, checklists, PGR (risk inventory), and management-of-change (MOC) modules, with real-time traceability, integrations via API, and ISO 27001/27701-certified data security. Prothera targets multisegment enterprises (oil & gas, mining, agro, maritime, food, etc. ) and is offered as a configurable SaaS solution with implementation, training, and analytics.
đ Description
⢠Structure and monitor customer relationships. ⢠Oversee the execution of the implementation journey. ⢠Support the improvement of customer success processes. ⢠Coordinate with and support technical support. ⢠Participate in development by evaluating UX processes and supporting functional testing. ⢠Support training and enablement for the customer success team. ⢠Support the sales and marketing teams. ⢠Other duties related to the role.
đŻ Requirements
⢠Communication and public speaking skills ⢠Microsoft Office ⢠Jira ⢠Movidesk ⢠ClickUp ⢠Currently pursuing a degree in engineering, business administration, information technology, or related fields ⢠Logical reasoning ⢠Ability to learn quickly ⢠Teamwork / team player ⢠Proactive attitude ⢠Conflict resolution ⢠Ethics ⢠Sense of ownership ⢠English or Spanish (written and spoken) ⢠Experience/knowledge in project management ⢠Experience/knowledge in risk management or occupational health and safety (OHS)
đď¸ Benefits
⢠100% remote position ⢠Eco-friendly welcome kit ⢠Sustainable company culture ⢠Ongoing campaigns ⢠Support for composting initiatives ⢠Health insurance ⢠Life insurance ⢠Friendly and collaborative work environment ⢠Workplace exercise sessions ⢠FreeDay (occasional extra day off) ⢠Reading allowance ⢠Meal allowance (food voucher) ⢠Caju gift card + birthday team chat ⢠Virtual social events ⢠'Momento Off' (time to disconnect) ⢠Continuous development ⢠Innovation program ⢠Education assistance ⢠Dual monitor setup ⢠Partner discounts (pharmacies, nutritionists, psychologists) ⢠Clude wellness app ⢠Totalpass ⢠Home office allowance ⢠Time off for graduation ⢠Gift for employees' newborn children ⢠Gift upon return from paternity leave
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