Protocall Services, Inc.
201 - 500 employees
Founded 1992
🤝 B2B
☁️ SaaS
B2B • SaaS
Protocall Services, Inc. is an integrated behavioral health company that provides 24/7 crisis care and a suite of digital clinical and population-level solutions under its Welltrack Ecosystem. For more than 30 years it has offered immediate crisis response, referral and ongoing care coordination, and digital CBT and care-management tools designed by clinicians to support schools, communities, employers, and public health systems. Protocall pairs clinician-led services with technology to close gaps in care, scale access, and coordinate behavioral health across multiple settings nationwide.
Crisis Counselor
🕒 October 24, 2025
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Protocall Services, Inc.
201 - 500 employees
Founded 1992
🤝 B2B
☁️ SaaS
B2B • SaaS
Protocall Services, Inc. is an integrated behavioral health company that provides 24/7 crisis care and a suite of digital clinical and population-level solutions under its Welltrack Ecosystem. For more than 30 years it has offered immediate crisis response, referral and ongoing care coordination, and digital CBT and care-management tools designed by clinicians to support schools, communities, employers, and public health systems. Protocall pairs clinician-led services with technology to close gaps in care, scale access, and coordinate behavioral health across multiple settings nationwide.
📋 Description
• Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality. • Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges. • Build rapport and foster client engagement during calls. • Assess and mitigate risk while maintaining accurate, thorough documentation. • Provide resources, information, and referrals as needed. • Assist callers in identifying positive coping strategies and developing safety plans. • Intervene during emergencies when necessary. • Stay calm, professional, and focused while multitasking in a fast-paced environment.
🎯 Requirements
• Bachelor’s Degree from an accredited 4 year college or university • Minimum of 1 year direct experience in Behavioral Health or Social Services
🏖️ Benefits
• Comprehensive medical, dental, and life insurance plans • 401(k) retirement plan with company match • Short-term and long-term disability (STD/LTD) coverage • Employee Assistance Program (EAP) services • Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year • Company-matched student loan repayment program • Opportunities for career growth and advancement
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