Patient Services Specialist – Patient Engagement

🔥 20 hours ago

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Logo of Providence

Providence

10,000+ employees

Founded 1856

⚕️ Healthcare Insurance

Healthcare Insurance

Providence is a not-for-profit health system committed to providing a wide range of medical services, including primary care, urgent care, pediatrics, maternity care, cancer treatment, and specialized services like neurosurgery and orthopedics. They offer both in-person and virtual care through clinics and a mobile app, ensuring patients can access healthcare conveniently. With a mission rooted in compassion, dignity, and justice, Providence emphasizes serving those who are vulnerable and strives for excellence in healthcare delivery. They are involved in research and innovation, including genomic profiling and clinical trials to improve patient outcomes.

📋 Description

• Provide patient-centered, coordinated access to the network of facilities, institutes, and clinics. • Foster and nurture relationships with existing patients and those seeking treatment. • Function as an entry point and informational resource for patients into the health system. • Provide high-touch, personalized assistance to patients across regions and provider networks.

🎯 Requirements

• 2 years of Customer service experience, preferably in a healthcare environment. • 2 years of experience interacting with and engaging customers virtually over the phone. • 1 year of technical support experience.

🏖️ Benefits

• Health care benefits (medical, dental, vision) • Retirement 401(k) Savings Plan with employer matching • Time off benefits (paid parental leave, vacations, holidays, health issues) • Voluntary benefits • Well-being resources

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