Change and Transformation Manager

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November 18

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Institute of Psychiatry, Psychology & Neuroscience

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Healthcare • Mental Health • Telecommunications

Institute of Psychiatry, Psychology & Neuroscience is the UK's leading provider of digital psychiatry services, focused on improving access to mental healthcare. It connects patients to highly qualified doctors online through secure video links, offering specialist medical consultations, assessments, and ongoing psychological support across a wide range of mental disorders. The organization emphasizes convenience and accessibility, aiming to provide timely support to those in need of care for their mental health.

1001 - 5000 employees

📡 Telecommunications

📋 Description

• Act as a coach and trainer for the implementation and continual learning of Lean and change management principles across the organisation. • Leads organisational change efforts related to adoption, overcoming resistance, and ensuring smooth transition. • Develops E2E business journey maps and uses data to identify key opportunities for improvement. • Represent the voice of the patient, the employees and the business while identifying transformational improvement opportunities and implementing change. • Oversee the planning, execution, and successful delivery of transformation projects, ensuring they meet quality, scope, and timeline requirements. • Collaborate with various stakeholders, including IT, business units, and data scientists, to ensure alignment and successful execution of projects. • Define and track KPIs to measure the effectiveness and impact of initiatives, providing insights for decision-making. • Evaluate the ROI of projects and initiatives, demonstrating their value and impact on the organisation. • Identify risks and ensure compliance with data privacy regulations, security, Healthcare-related standards and CQC guidelines.

🎯 Requirements

• A passion for driving continuous improvement and change. • Relevant certifications in Lean/CI, Change Management at Advanced/Green belt or Master black belt level • The ability to think strategically and align initiatives with an organisation's overall goals and objectives. • Strong project management skills to plan, execute, and deliver projects from inception to delivery. • Effective communication and collaboration skills to engage with cross-functional teams. • Leadership capabilities to inspire and guide teams, set a vision, and drive execution. • Strong understanding of business processes, preferably in healthcare applications. • Six sigma experience and certification. • Proven implementation of business transformation in healthcare organisations. • Evidence of working in agile/scrum-based environments.

🏖️ Benefits

• Health Cash Plan • Well Hub Subscription • Employee Assistance Programme • Annual Volunteering Day • Enhanced Sickness and Family Leave pay • Length of Service Bonus • Work from Home allowance • Pension options