IT Operations Analyst

October 21

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BotCity

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SaaS • Enterprise • Artificial Intelligence

BotCity is a software platform that enables enterprises to build, orchestrate, govern, and scale automation based on code (notably Python) and computer vision. It provides a cloud orchestrator, developer tooling, session and infrastructure management, security and compliance features, and integrations with major cloud and office platforms to centralize governance and reduce risks from unmanaged scripts (Shadow Python). BotCity targets enterprise IT and automation teams, offering SaaS delivery, orchestration, observability (KPIs/insights), and support for deploying automations across VMs, containers and serverless environments.

11 - 50 employees

Founded 2018

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

📋 Description

• Manage user lifecycle, including provisioning, de-provisioning, access controls, and permissions across systems (G Suite, Office 365, Slack, internal tools) • Oversee hardware and software asset inventory, including acquisitions, deployments, refresh cycles, warranties • Set up, configure, maintain, and troubleshoot workstations, peripherals, mobile devices, VPNs, and basic network connectivity • Troubleshoot and resolve user IT tickets (desktop, laptop, OS, connectivity, software) promptly • Coordinate with vendors for support, maintenance, and procurement (SaaS tools, licensing) • Create, maintain and enforce internal IT policies and standards (passwords, device encryption, backup, patching) • Support onboarding and off-boarding processes with IT compliance (access removal, exit checklist) • Monitor and manage internal systems (file shares, backup, printers, internal tools) and alert on issues • Create and maintain documentation of IT processes, configurations, user guides, policies • Assist with small infrastructure projects (office moves, network upgrades, software rollouts) • Escalate and coordinate with Engineering and Security teams when needed (e.g. deeper system issues)

🎯 Requirements

• Technical diploma in Information Systems, Systems Analysis or related degree • Experience (3+ years) in an IT support, systems, or operations role (generalist) • Strong experience with user and access management systems (e.g. Google Workspace, SSO, IAM) • Experience with service management frameworks / ticketing systems (e.g. Zendesk, ServiceNow) • Hands-on experience with Windows / macOS workstations and standard corporate software stacks • Basic knowledge of network fundamentals (DNS, DHCP, VPN, TCP/IP) and troubleshooting • Familiarity with device management (MDM), patching, endpoint security • Experience with inventory / asset management systems • Strong problem-solving skills and ability to work autonomously • Good organizational skills and attention to detail • Experience working with MS Office/Excel, Google Suite, Notion, Slack • Ability to travel as needed to support events and meet the team • Portuguese - Fluent • English - Advanced.

🏖️ Benefits

• Remote work options • Professional development opportunities