Senior Customer Success Manager, Automotive

🕒 April 22

🏄 California – Remote

🏄 California – Remote

💵 $89k - $124k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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PTC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

🏢 Enterprise

Enterprise • Manufacturing

PTC is a leading software solutions provider that focuses on transforming the way products are designed, manufactured, and serviced. The company offers digital solutions that improve product development, reduce costs, and enhance product quality by allowing collaboration across teams. PTC is renowned for its expertise in enterprise PLM and SLM, making it a preferred partner for manufacturers and service teams looking to optimize processes and innovate. Its tools are utilized by numerous Fortune 500 companies involved in discrete manufacturing, enabling significant improvements in manufacturing efficiency and service operations.

📋 Description

• Manages a timely and effective hand-off from the Enterprise Sales team to the CSM team • Experience working with high visibility accounts in the Automotive industry • Builds a strong relationship with both the Enterprise Sales and Technical Services teams to jointly represent our CAD, ALM and PLM products • Develops tactical Account Plans collaboratively with the "Account Team" • Manages all customer projects, including more complex implementations • Navigates customer’s organization to deepen strong relationships with key decision makers • Responsible for risk identification, escalation, and mitigation planning & execution • Leads weekly/monthly/quarterly business reviews with customers • Develops excellent customer relationships to drive ROI, retention, growth and overall high customer satisfaction • Facilitates customer relationship through calls and on-site visits • Closes the feedback loop by gathering and sharing customer feedback with appropriate Product Teams

🎯 Requirements

• 5+ years of Customer Success, Project Management, Program Management or relevant industry experience • Bachelor's Degree or equivalent experience • Ability to travel ~25% of time

🏖️ Benefits

• Eligible employees have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) • Medical, dental, and vision insurance • Paid time off and sick leave • Tuition reimbursement • 401(k) contributions and employer match • Flexible spending accounts • Life insurance • Disability coverage • Generous commuter subsidy