CX Business Analyst

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🔥 15 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

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PTP

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

💼 Consulting

🤖 Artificial Intelligence

🤝 B2B

Consulting • Artificial Intelligence • B2B

PTP is a customer-experience consulting and services firm that helps brands design, select, and implement AI-driven solutions for contact centers and self-service channels. They provide AI strategy and readiness assessment, vendor evaluation and selection, human+AI experience design, implementation and change management, and measurement/continuous improvement to deploy agentic AI, generative tools, intelligent automation, and next‑gen voice platforms while preserving empathy and human trust.

📋 Description

• Contribute as a member of delivery teams for design, business case development, and testing • Develop detail design artifacts including page, form, and service descriptions • Participate in the detail design process to include research, note taking, and writing • Assist in conducting Joint Application Design (JAD) sessions • Assist in mapping requirements to designs, maintaining traceability through design stages • Collaborate with cross functional teams for optimal solutions • Support the management of client expectations through day-to-day interactions with clients • Provide thought leadership for improved business solutions for PTP customers • Guide client understanding of proposed solutions and the business value they will bring • Collaborate with client counterparts and resolving comments and issues • Help in controlling design scope • Write and execute test cases, including creating or finding test data • Own and drive the completion of project deliverables

🎯 Requirements

• 4+ years of business consulting experience, with 2+ years on large-scale projects • Expertise in writing page, form, and service designs using Microsoft Word • Expertise in creating page mockups using Microsoft Visio • Proficiency in tracking deliverables and items using Microsoft Excel • Strong attention to detail • Ability to run queries • Proactive approach to drive deliverable completion • Experience working in large, complex client environment • Ability to develop business strategies based on analytical skills and business knowledge • Experience participating in web application design sessions with client staff

🏖️ Benefits

• Excellent compensation and benefits • Collaborative yet flexible work environment