Data Analyst

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🔥 2 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📉 Data Analyst

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PTP

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

💼 Consulting

🤖 Artificial Intelligence

🤝 B2B

Consulting • Artificial Intelligence • B2B

PTP is a customer-experience consulting and services firm that helps brands design, select, and implement AI-driven solutions for contact centers and self-service channels. They provide AI strategy and readiness assessment, vendor evaluation and selection, human+AI experience design, implementation and change management, and measurement/continuous improvement to deploy agentic AI, generative tools, intelligent automation, and next‑gen voice platforms while preserving empathy and human trust.

📋 Description

• Analyze caller behavior data from IVR applications using SQL and Microsoft Excel • Design and develop custom Tableau reports to visualize caller behavior data, identify trends and areas for improvement • Collaborate with internal and external stakeholders to identify opportunities for improving the IVR experience based on analysis findings • Develop and maintain a deep understanding of IVR application functionality and user flows • Provide data-driven insights and recommendations to inform design decisions and improve overall caller experience

🎯 Requirements

• Bachelor's degree in Information Systems, Computer Science, Statistics, or related field • 2+ years of experience in data analysis, preferably in an IVR or contact center environment • Experience with Tableau or other business intelligence tools is highly desirable • Proficiency in Microsoft Excel and SQL • Strong analytical and problem-solving skills • Excellent communication and collaboration skills • Familiarity with IVR platforms and technologies (e.g., Genesys, Avaya, Nuance) • Knowledge of user experience (UX) design principles and human-computer interaction