Genesys Cloud Engineer

🔥 15 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

☁️ Cloud Engineer

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PTP

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

💼 Consulting

🤖 Artificial Intelligence

🤝 B2B

Consulting • Artificial Intelligence • B2B

PTP is a customer-experience consulting and services firm that helps brands design, select, and implement AI-driven solutions for contact centers and self-service channels. They provide AI strategy and readiness assessment, vendor evaluation and selection, human+AI experience design, implementation and change management, and measurement/continuous improvement to deploy agentic AI, generative tools, intelligent automation, and next‑gen voice platforms while preserving empathy and human trust.

📋 Description

• Implement Genesys Cloud contact center solutions • Conduct technical implementation activities from post-sale to support transition • Develop call flows in Genesys Architect for routing and IVR • Write and execute test plans • Demonstrate strong follow-through, ownership & responsibility for assigned tasks

🎯 Requirements

• 1+ year of experience with the Genesys Cloud platform • 3+ years of experience with the contact center solutions • Experience with applications leveraging APIs, JSON or JavaScript • Knowledge of change control processes • Excellent communication skills • Genesys Cloud CX: Professional Certification • Genesys Cloud CX: Architect Certification (Desired) • Genesys Cloud CX: Developer Certification (Desired) • Genesys Cloud CX: Quality Management Certification (Desired) • Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Desired) • Development experience to build apps and integrations leveraging APIs, JSON, and JavaScript (Desired)