IVR Audio and Localization Specialist

Job not on LinkedIn

🔥 15 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌎 Translator / Interpreter

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PTP

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

💼 Consulting

🤖 Artificial Intelligence

🤝 B2B

Consulting • Artificial Intelligence • B2B

PTP is a customer-experience consulting and services firm that helps brands design, select, and implement AI-driven solutions for contact centers and self-service channels. They provide AI strategy and readiness assessment, vendor evaluation and selection, human+AI experience design, implementation and change management, and measurement/continuous improvement to deploy agentic AI, generative tools, intelligent automation, and next‑gen voice platforms while preserving empathy and human trust.

📋 Description

• Manage a large corpus of multilingual audio IVR prompts. • QA, edit and post-process multi-lingual audio files. • Manage voice talent and localization vendor relationships including scheduling, remote coaching of recording sessions all over the world, preparing localization orders, coordinating feedback between the vendors and the PTP team, managing an IVR Style Guide and maintaining glossaries of vocabularies. • Help gather customer requirements and assist with human/computer IVR dialogue design and localization.

🎯 Requirements

• Strong background in linguistics and the principles of conversational dialogue • Close attention to detail at the level of a copy editor. Rigorous attention to diacritical marks and spelling is a must. • Strong communication skills and the ability to formulate questions to the vendors in a manner that will be easy for them to understand and answer. • Solid experience working with Microsoft Office (Word and Excel). • Flexibility regarding ability to attend conference calls at odd hours. • Fluency in non-English languages • IVR (VUI) design experience • Library science/cataloging experience • Copy editing experience • Audio editing experience