PTV Logistics
Transport ⢠SaaS ⢠Logistics
PTV Logistics is a leading global software company specializing in planning, calculating, and optimizing transport logistics. The company is devoted to improving the efficiency and sustainability of logistics operations through advanced route planning and real-time transport visibility technologies. Their software solutions focus on maximizing resource utilization, reducing costs, and empowering a wide array of industries reliant on transportation, from manufacturing and retail to e-commerce and courier services. PTV Logistics employs over 300 staff across more than 20 global locations and has over 40 years of experience in the field, continuously innovating in route optimization and logistics management.
Customer Success Operations Manager
Job not on LinkedIn
11 hours ago
PTV Logistics
Transport ⢠SaaS ⢠Logistics
PTV Logistics is a leading global software company specializing in planning, calculating, and optimizing transport logistics. The company is devoted to improving the efficiency and sustainability of logistics operations through advanced route planning and real-time transport visibility technologies. Their software solutions focus on maximizing resource utilization, reducing costs, and empowering a wide array of industries reliant on transportation, from manufacturing and retail to e-commerce and courier services. PTV Logistics employs over 300 staff across more than 20 global locations and has over 40 years of experience in the field, continuously innovating in route optimization and logistics management.
đ Description
⢠Optimize processes, systems, and data infrastructure for customer success ⢠Manage data infrastructure and deliver actionable insights ⢠Analyze customer data trends and develop intervention playbooks ⢠Oversee account assignments and distribution to CSMs ⢠Develop and standardize customer engagement framework ⢠Maintain CRM and ensure data integrity ⢠Enable CS team through process training and operational support ⢠Collaborate with Sales, Marketing, Product, and Support teams ⢠Advise on company-wide customer success strategy ⢠Conduct risk management analysis and develop mitigation strategies
đŻ Requirements
⢠Bachelor's degree ⢠Several years of relevant professional experience ⢠Advanced data analysis and business intelligence capabilities ⢠Strong technical acumen for CRM administration ⢠Process documentation and standardization expertise ⢠Excellent communication skills ⢠Project management capabilities ⢠Problem-solving orientation ⢠Stakeholder management skills ⢠Customer-centric approach
đď¸ Benefits
⢠Health insurance ⢠401(k) matching ⢠Flexible working hours ⢠Paid time off ⢠Professional development opportunities
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