Public
Public.com is an investing platform that helps people be better investors. Members can build a diverse portfolio of stocks, funds, and crypto within a single platform. On Public, ownership unlocks an experience of content and education, contextual to their portfolio, created by a million+ strong community of investors, creators and analysts.
51 - 200 employees
Weekend Member Operations and Experience Specialist – Advanced Research, Escalations
Job not on LinkedIn
October 1
Public
Public.com is an investing platform that helps people be better investors. Members can build a diverse portfolio of stocks, funds, and crypto within a single platform. On Public, ownership unlocks an experience of content and education, contextual to their portfolio, created by a million+ strong community of investors, creators and analysts.
51 - 200 employees
📋 Description
• Deliver exceptional service to valued members via email and chat. • Provide accurate and comprehensive information about Public's features, products, and services. • Collaborate with cross-functional teams, including Legal, Operations, and Compliance, to efficiently resolve member issues. • Work with Product and Engineering teams to share valuable member feedback and insights.
🎯 Requirements
• Coverage on Saturday and Sunday, with a flexible weekday schedule. • Prior experience as a Customer Escalation Specialist or Customer Escalation Manager in financial services or fintech. • 3-5 years of experience in financial services and fully licensed, with Series 7 and 63. • Conduct advanced research into complex member escalations, including trade disputes, corporate actions, and regulatory inquiries • High degree of comfort or ability to learn and leverage technology to serve members. • Professionally develop yourself and others to meet the evolving product needs and service needs of members. • Commitment to providing the best possible service and ensuring positive experiences for prospective and current members. • Highly Independent and creative problem solver. • Leverage your deep financial industry expertise and Public’s best-in-class technology to drive innovative solutions in a fast-paced environment.
🏖️ Benefits
• Equal employment opportunity employer • Prohibits discrimination and harassment of any type • Celebrates diversity and inclusion
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