Publitas
51 - 200 employees
☁️ SaaS
🛍️ eCommerce
🤝 B2B
SaaS • eCommerce • B2B
Publitas is a SaaS company that provides a digital catalog and online publishing platform for retailers and brands, enabling the creation and distribution of interactive, shoppable digital catalogs and marketing brochures that integrate with e‑commerce sites. It targets businesses (B2B), helping merchants present product catalogs and promotional content on the web and mobile devices.
Junior Service Delivery Coordinator, SaaS
Job not on LinkedIn
🔥 32 minutes ago
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Publitas
51 - 200 employees
☁️ SaaS
🛍️ eCommerce
🤝 B2B
SaaS • eCommerce • B2B
Publitas is a SaaS company that provides a digital catalog and online publishing platform for retailers and brands, enabling the creation and distribution of interactive, shoppable digital catalogs and marketing brochures that integrate with e‑commerce sites. It targets businesses (B2B), helping merchants present product catalogs and promotional content on the web and mobile devices.
📋 Description
• Ensure that customer onboarding schedules, service level agreements (SLAs), and technical delivery workflows run smoothly. • Actively coordinate moving parts across multiple departments, spot operational bottlenecks, and help scale delivery velocity asynchronously. • Manage the day-to-day coordination pipeline, tracking delivery milestones, and flagging SLA risks before they happen. • Communicate updates clearly to both internal stakeholders and customers. • Identify and eliminate major recurring bottlenecks in onboarding coordination processes.
🎯 Requirements
• EU Residency & Time Zone Alignment: You must be legally based within the EU to align with our core customer delivery cycles. • Flawless Written English: Because we are a fully remote, async-first team, your written communication must be exceptional. You can explain complex coordination steps simply, concisely, and professionally via text. • Additional European languages are a strong plus (German is strongly preferred). • AI-First Execution Mindset: We expect all team members to actively leverage AI to multiply their output. For this role, that means utilizing generative AI to draft customer updates faster, summarize project meeting transcripts, clean coordination data, and build clear documentation. • Baseline Tech/SaaS Familiarity: You don't need to write code, but you must be incredibly comfortable learning complex software platforms quickly. Previous experience with modern project tools (like Asana, Notion, Jira, or HubSpot) is highly preferred.
🏖️ Benefits
• Transparent Compensation: A competitive entry-level base salary of €30 000 - €40 000 (geo-bracketed to your location in the EU) with a clear, performance-based path for career progression. • True Remote Autonomy: We work 80% asynchronously using Notion and Slack. We don't monitor your screen or count your hours—we trust you to own your delivery targets and manage your day. • Global Team Retreats: Working remotely shouldn't mean working isolated. We gather the entire company in inspiring cities across the globe once a year to connect, strategize, and celebrate in person. • Premium Workspace & Gear: A top-tier MacBook, high-end remote work accessories, and co-working allowance if you prefer an office environment. • Personal Growth Budget: A monthly wellness allowance, an education/course budget to sharpen your SaaS skills, and free access to Kindle and Audible books. • Time Off: 25 days of paid vacation plus your local national holidays.
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