Program Manager – Research Programs

🔥 1 minute ago

🌐 Brazil, Mexico – Remote

🇧🇷 Brazil – Remote 🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Pulse Labs

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

☁️ SaaS

🏢 Enterprise

💰 $2.5M Seed on 2018-06

SaaS • Enterprise

Pulse Labs is an AI-powered research platform that helps product, UX, and design teams capture and analyze real user feedback across multiple research methodologies — surveys, interviews, evaluations, observations, and in-app integrations. It offers participant sourcing via a vetted panel (Pulse Voices™), an SDK (FlightRecorder) for embedded in-app feedback, automated AI tools to organize and surface insights, benchmarking and enterprise features with GDPR and ISO 27001 compliance. The platform targets enterprises and teams seeking end-to-end user research solutions.

📋 Description

• Serve as the single accountable leader for end-to-end program success across one or more large-scale research programs • Own the integrated program roadmap and timelines across all studies, waves, and regions, maintaining a proactive 30/60/90-day forward view • Sequence work to balance risk, capacity, and priority; translate commercial commitments into operationally feasible delivery plans • Resolve cross-functional resource conflicts and serve as the definitive authority on delivery trade-offs • Identify and track program-level risks before they escalate; escalate material risks early with clear mitigation options • Maintain disciplined change governance, evaluate the impact of scope or timeline changes and push back when commitments pose delivery risk • Serve as the primary delivery voice to client stakeholders, providing consolidated program-level updates and surfacing trade-offs proactively • Partner with Account Managers to validate feasibility and ensure unified alignment on all client-facing commitments • Align UX Operations, UX Research, Panelist Success, recruitment, and Engineering teams around a unified program view • Identify systemic bottlenecks and partner with functional leads to drive scalable, repeatable improvements • Contribute to shaping how the Program Management function operates as it matures

🎯 Requirements

• 7+ years managing complex, multi-project or multi-program initiatives with significant cross-functional scope • Demonstrated ownership of end-to-end delivery accountability; not just coordination, across large-scale programs • Strong planning and roadmapping skills; ability to build and maintain integrated program-level plans • Track record of proactive risk identification, escalation, and mitigation • Excellent communication skills with senior internal and client stakeholders • Comfort navigating ambiguity and evolving requirements while maintaining operational clarity • Background in UX research, research operations, or research program management • Familiarity with research study lifecycles: recruitment, data collection, and varied methodologies • Experience in professional services, agency, or consulting environments • Exposure to managing programs across multiple international regions and time zones