UX Researcher, Moderation Specialist

Job not on LinkedIn

🔥 15 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔬 UX Researcher

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Pulse Labs

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

☁️ SaaS

🏢 Enterprise

💰 $2.5M Seed on 2018-06

SaaS • Enterprise

Pulse Labs is an AI-powered research platform that helps product, UX, and design teams capture and analyze real user feedback across multiple research methodologies — surveys, interviews, evaluations, observations, and in-app integrations. It offers participant sourcing via a vetted panel (Pulse Voices™), an SDK (FlightRecorder) for embedded in-app feedback, automated AI tools to organize and surface insights, benchmarking and enterprise features with GDPR and ISO 27001 compliance. The platform targets enterprises and teams seeking end-to-end user research solutions.

📋 Description

• Work closely with customers to plan research projects according to customer requirements, timelines, and business goals. • Execute research projects ensuring sound research methodology and analysis. • Moderate IDIs and focus groups, including preparing moderator guides and visual aids. • Create compelling Toplines, Scorecards, Executive Summaries, Final Reports, Slide Decks, etc. • Support customers throughout the research planning, execution, and delivery process, including presenting research findings to Director- or VP-level stakeholders. • Coordinate with Panel and Research Operations team members to keep execution on track and ensure collected data meets requirements. • Analyze participant videos, transcripts, surveys, and other study data to develop research findings and recommendations.

🎯 Requirements

• 3+ years working in a qualitative research role in a detail-oriented research operations environment. • 3+ years of IDI and focus group moderation experience (remote and in-person). • Fluency in both Spanish and English with excellent written and verbal communication in both. • Expertise with data collection, analysis, and interpretation. • Expertise leading complex, multi-faceted research projects. • Knowledge of the end-to-end research lifecycle, including research methods/approaches and common analyses, specifically those related to UX. • Prior success maintaining strong relationships with customers, vendors, and team members. • High attention to detail and ability to recognize patterns and anomalies in qualitative and/or quantitative data. • Ability to translate qualitative insights into actionable recommendations and present in compelling reports. • Comfort presenting your own research and research prepared by others to senior-level stakeholders. • A strong sense of ownership, transparency, detail-orientedness, and ability to self-initiate. • Very comfortable using emerging technologies and different software systems. • High comfort working with Google Docs, Google Sheets, or similar products. • Collaborative attitude and ability to foster a positive work environment. • Experience and comfort working on a team of researchers as well as alongside operations personnel in a rapid-response, often ambiguous environment. • Undergraduate degree in psychology, research methods, human computer interaction, sociology, or related field.