Tier 2 Technical Support Specialist

Job not on LinkedIn

23 hours ago

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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Pure IT Credit Union Services

WebsiteLinkedInAll Job Openings

Innovative Technology for Financial Service Companies.

11 - 50 employees

Founded 2016

📋 Description

• Troubleshooting and resolving escalated tickets with expertise and efficiency. • Supporting and maintaining environments running Microsoft 365, VMware, Veeam, VDIs, Mimecast, CATO, etc. • Assisting with networking, cloud solutions, and security best practices. • Providing top-notch customer service—because IT support is more than just fixing problems; it’s about making people’s lives easier! • Collaborating with our Tier 1 team and mentoring junior techs. • Identifying recurring issues and implementing proactive solutions.

🎯 Requirements

• 2+ years of IT support experience in an MSP or similar environment. • Strong knowledge of Windows Server, Active Directory, M365 administration, and virtualization (VMware/VDIs). • Experience with backup and disaster recovery solutions like Veeam and/or Zerto. • Networking know-how, including firewalls, SD-WAN (CATO), and monitoring tools (Auvik). • A knack for troubleshooting, problem-solving, and thinking on your feet. • Excellent communication skills—tech talk is great, but making it understandable to clients is even better! • The ability to work independently and as part of a fun, dynamic team.

🏖️ Benefits

• A collaborative and friendly team that supports each other. • Opportunities for growth, training, and certification support. • Flexible work environment with a mix of remote and on-site support. • Competitive salary, great benefits, and the chance to work with cutting-edge technology.