PurpleRain TechSafe.
API • Cybersecurity • Productivity
PurpleRain TechSafe is a technology company focused on providing reliable solutions to technical problems, specifically those related to web navigation and accessibility issues. They strive to enhance user experience by minimizing errors and ensuring that users can easily access information online.
Technical Support Specialist
Job not on LinkedIn
February 12
PurpleRain TechSafe.
API • Cybersecurity • Productivity
PurpleRain TechSafe is a technology company focused on providing reliable solutions to technical problems, specifically those related to web navigation and accessibility issues. They strive to enhance user experience by minimizing errors and ensuring that users can easily access information online.
đź“‹ Description
• Support specialist to cover round the clock operations. • Provide real time live chat, ticket based and voice support. • Onboarding and setting up new accounts. • Monitoring accounts to ensure customer satisfaction. • Advocating customers’ requests and needs across the company. • Educating customers about new features and functionality. • Contributing to the Help Center.
🎯 Requirements
• Remote work experience is considered an asset. • Prior experience in a customer-facing role (Support, Success, Account Management, or Sales).
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