Customer Experience Specialist – Nurture

🔥 12 hours ago

🌵 Arizona, California, +17 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $67.5k - $76k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Pushpay

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🏢 Enterprise

Religious Institutions • Software • Enterprise

Pushpay is a company that provides digital engagement solutions specifically tailored for churches and religious communities. They offer a comprehensive suite of giving, church management, and engagement tools designed to increase generosity, community involvement, and operational efficiency. Pushpay's products, such as ChurchStaq and ParishStaq, include powerful giving platforms, church management software, custom church apps, and reliable live streaming services. The company's mission is to strengthen community, connection, and belonging, assisting churches and parishes in effectively managing their congregational needs and expanding their outreach.

📋 Description

• Provide customer support through Slack, email, and virtual meetings with a responsive, relational, and solutions-focused approach. • Troubleshoot customer questions, technical issues, and workflow challenges to help churches confidently use the platform. • Build strong relationships with customers by ensuring they feel supported, heard, and equipped for success. • Serve as a liaison between customers and the development team by communicating bugs, feature requests, and recurring support trends. • Collaborate with internal teams to improve the customer experience and identify opportunities for product enhancement. • Help create scalable support systems, workflows, and processes that strengthen long-term customer care. • Identify recurring customer needs and proactively recommend improvements to support operations and communication. • Manage and maintain the Nurture Library to ensure resources remain organized, current, and easy to access. • Create, update, and improve help articles, support documents, tutorials, and training materials. • Document internal processes, workflows, and best practices as the support infrastructure continues to grow. • Identify gaps in customer education and develop resources that improve user understanding and self-service support. • Partner with support and product teams to continuously refine documentation based on customer feedback and common support requests.

🎯 Requirements

• High school diploma or equivalent required • 3+ years of professional experience across content strategy, knowledge management, information management, or customer-facing support/SaaS environments. • A natural, deeply rooted desire to cultivate authentic connection, advocate for users, and deliver a seamless end-to-end customer experience. • Excellent technical writing and verbal communication skills; ability to translate complex software bugs or configuration steps into easy-to-understand instructions. • Strong organizational skills with the proven capacity to handle task intake, document functional requirements, and efficiently balance multiple concurrent projects. • Self-starter with a proactive mindset, strong organizational skills, and the capacity to balance multiple concurrent support relationships and technical projects. • Experience working with church tech systems, ministry operations, church culture or customer retention initiatives is highly desired.

🏖️ Benefits

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee • 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents • 401K match • Remote • 12 paid Company Holidays • 2 paid Volunteer Time Off days • 15 days PTO to start, increases with tenure and seniority. • Paid parental and adoption leave