Customer Success Specialist

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February 12

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Beyond

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B2B • Data Analytics • Artificial Intelligence

Beyond is a data and strategy consulting firm dedicated to transforming data into a strategic asset that drives growth, innovation, and operational efficiency. They provide a range of services including data infrastructure, analytics, AI solutions, and customer experience strategies tailored to various industries such as retail, travel, financial services, healthcare, and sports. With over two decades of experience in AI, Beyond focuses on helping businesses leverage their data for actionable insights that enhance decision-making and overall performance.

51 - 200 employees

Founded 2007

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Develop meaningful relationships, rapport, and trust with our customers • Proactively provide recommendations that contribute to our customers developing compelling content and impactful virtual experiences • Provide exceptional customer support through various channels including video meetings, chat, email, phone, and in-person • Lead customer onboarding and training sessions on the Circuit Content Management System • Interpret, summarize, and present analytics to inform potential courses of action for customers • Explain new features and functionality to encourage adoption and usage • Discuss pain points and collect feedback from customers that can be shared with the product team • Craft compelling how-to content, documentation, help videos, and webinars/workshops to assist customers with using Circuit • Interact with customers to build case studies and thought leadership articles, to share knowledge and position Circuit an industry leader

🎯 Requirements

• Relevant Bachelor’s degree, or equivalent combination of education and experience • 2+ years of customer service or experience in technology, EdTech, and/or software companies or related experience • Demonstrated ability to communicate and collaborate cross-functionally with internal and external stakeholders • Curiosity and understanding of marketing analytics and campaign performance measurement, and experience with analytics tools • High degree of ownership and strong business acumen • Organized and with a heightened sense of detail while operating in a fast-paced environment • Excellent communication skills, ability to convey yourself and the product clearly through verbal and written methods • Strong planning/project management skills with a demonstrated capacity to balance speed and quality, while quickly adjusting priorities as needed

🏖️ Benefits

• Competitive salary • Comprehensive health benefits package • Equity options • Individual and team training and development • Macbook/professional grade equipment provided • Team outings