Customer Service Representative - Remotely

June 14

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PW Digital

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PW Digital is a comprehensive digital solutions provider specializing in web development, mobile application development, and digital marketing services such as SEO, SEM, and social media marketing. The company is dedicated to helping businesses elevate their online presence and drive growth through data-driven strategies and innovative technology. With a focus on customized solutions and a commitment to client success, PW Digital aims to turn challenges into opportunities and foster long-term partnerships with clients for sustained growth.

51 - 200 employees

🤝 B2B

🛍️ eCommerce

📋 Description

• Serve as the first point of contact for customers, responding to inquiries and resolving issues in a timely and professional manner • Maintain a high level of product knowledge to effectively assist customers with their needs • Process orders, returns, and exchanges accurately and efficiently • Collaborate with other team members to ensure customer satisfaction and retention • Continuously strive to improve customer service processes and procedures

🎯 Requirements

• High school diploma or equivalent; college degree preferred • Minimum of 1-2 years of customer service experience, preferably in a remote setting • Excellent communication and interpersonal skills • Strong problem-solving abilities and attention to detail • Proficient in Microsoft Office and experience with CRM systems • Ability to work independently and in a team environment • Availability to work full-time, including weekends and evenings as needed