FTZ Support Team Lead

🔥 48 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $100k - $125k / year

⏰ Full Time

🟠 Senior

✨ Team Lead

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QAD

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1979

🏢 Enterprise

☁️ SaaS

Enterprise • SaaS • Supply Chain

QAD is a company specializing in enterprise resource planning and industrial transformation solutions. Their Adaptive Enterprise platform helps businesses optimize processes, align people with technology, and manage critical business challenges. QAD's offerings include software for manufacturing, inventory management, supply chain planning, quality management, and global trade compliance. Their solutions serve a range of industries, including automotive, consumer products, food and beverage, industrial manufacturing, and more. The company focuses on becoming an adaptive enterprise by integrating advanced scheduling and data-driven insights.

📋 Description

• Serve as the primary FTZ Support Team Lead and Tier 2 escalation point for QAD FTZ software • Intercept and triage complex compliance tickets to significantly reduce Engineering escalations • Manage, mentor, and train frontline FTZ Support Agents • Partner closely with FTZ Product and Engineering leadership • Serve as the senior technical point of contact for Top FTZ enterprise accounts

🎯 Requirements

• 2+ years of direct experience in Foreign-Trade Zone (FTZ) operations • Knowledge of how FTZ software interacts with the Automated Commercial Environment (ACE) • Experience in processing FTZ transactions, from CBP Form 214 admissions through shipments from the Zone • Strong understanding of FTZ software integration • The ability to troubleshoot and review integration files is a strong plus • Previous experience leading or mentoring • Exceptional stakeholder management skills

🏖️ Benefits

• U.S. benefits package includes medical, dental and vision coverage • 401(k) plan with company match • Short-term and long-term disability coverage • Life insurance • Paid-time off • Parental leave • Well-being programs