Operational Excellence Coach – Bilingual

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November 19

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QAD

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Enterprise • SaaS • Supply Chain

QAD is a company specializing in enterprise resource planning and industrial transformation solutions. Their Adaptive Enterprise platform helps businesses optimize processes, align people with technology, and manage critical business challenges. QAD's offerings include software for manufacturing, inventory management, supply chain planning, quality management, and global trade compliance. Their solutions serve a range of industries, including automotive, consumer products, food and beverage, industrial manufacturing, and more. The company focuses on becoming an adaptive enterprise by integrating advanced scheduling and data-driven insights.

1001 - 5000 employees

Founded 1979

🏢 Enterprise

☁️ SaaS

📋 Description

• Oversees and coaches 5-7 customers at a time • Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments • Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor • Tracks performance data and customer uplifts throughout the deployment • Leads process improvement and kaizen activities for customers • Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results • Facilitates remote weekly customer progress meetings • Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer • Manages project schedules with customers • Provides Success Assessments upon project completion • Delivers executive overviews and provides customers with information related to all Redzone programs • Troubleshoots customer technical issues as needed • Supports customer identification of next steps in their Redzone journey • Other duties as assigned

🎯 Requirements

• Fluent in both English and French or Italian or German • Senior Operations Leadership experience in manufacturing environments • Ability to work in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager • Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement • Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients • Ability to develop/maintain strong relationships with clients and internal teams • Excellent interpersonal and organizational skills • Strong written and verbal communication skills • Sound judgment and excellent assessment skills • Ability to manage time effectively and to work in a high paced, high growth environment • Ability to prioritize tasks within active projects to meet critical path deadlines • Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook) • Tech friendly and comfortable communicating technical requirements about networking, wireless, and software information • Able to learn software required to perform successfully in this position • Programmable Logic Controller (PLC) experience and familiarity is desired, but not required.

🏖️ Benefits

• Health insurance • Professional development opportunities