qlub
eCommerce • B2B • Fintech
qlub is a leading provider of ultra-fast restaurant payment solutions that enable guests to view and pay their bills in seconds. By integrating seamlessly with existing restaurant POS systems, qlub enhances the dining experience through instant bill viewing, digital payment options, and efficient service that boosts tips and reviews. With a focus on security, convenience, and customer satisfaction, qlub is trusted by over 3,000 restaurants, hotels, and hospitality businesses in the UAE and beyond.
Customer Experience Specialist, Chinese Speaker
September 23
🗣️🇨🇳 Chinese Required
qlub
eCommerce • B2B • Fintech
qlub is a leading provider of ultra-fast restaurant payment solutions that enable guests to view and pay their bills in seconds. By integrating seamlessly with existing restaurant POS systems, qlub enhances the dining experience through instant bill viewing, digital payment options, and efficient service that boosts tips and reviews. With a focus on security, convenience, and customer satisfaction, qlub is trusted by over 3,000 restaurants, hotels, and hospitality businesses in the UAE and beyond.
📋 Description
• Respond to customer queries in a timely manner via phone, email, or chat • Support merchants on qlub’s platform and services • Identify and troubleshoot issues customers encounter while using the service • Capture, organise and report product issues or useful customer discussions to the internal team • Work closely with the Operations team to follow up with customers to ensure technical issues are resolved • Support management with strategic insights and recommendations based on on-ground feedback, reports, and industry trends
🎯 Requirements
• 1 - 2 years of experience in customer support (call centre or fintech experience highly preferred) • Fluent in English and Chinese (Cantonese speaking is a plus) • Familiar in using Excel and Google Sheet • Basic exposure to HubSpot and Tableau is an advantage • Ability to multitask and prioritize in a fast-paced environment • Strong problem-solving skills and attention to detail • Customer-focused with a positive attitude • Availability to work flexible hours, including weekends • Based in Malaysia and eligible to work in Malaysia
🏖️ Benefits
• Be part of a fast-moving startup that offers plenty of opportunities for personal and professional growth • Experience growing a business from an early-stage startup • Work with a global team of passionate and driven individuals who are dedicated to changing the payments landscape for restaurants
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