Associate Education Monitoring Analyst

November 25

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Qoria

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Education • SaaS

<Qoria> Qoria is a global technology company focused on keeping children safe and well in their digital lives by connecting schools, families and communities with digital safeguarding, parental control and cyber-safety education solutions. The company provides platforms and services used by thousands of schools and millions of families worldwide (brands include Linewize, Smoothwall, Qustodio and ySafe), delivering tools for student digital wellbeing, monitoring, content control and educational programs to prevent harm and support mental health online.

201 - 500 employees

Founded 2015

📚 Education

☁️ SaaS

📋 Description

• Monitor and assess keystrokes and accompanying screenshots • Identify and flag safeguarding risks to schools/DSLs • Contacting DSLs/Schools to alert them about critical risks, including but not limited to issues such as suicide and illegal content • Provide timely responses • Handle high volumes of content efficiently while maintaining accuracy • Meet established response times for events • Collaborate with team members to review unique incidents that require collective input or expertise • Escalate high risk or complex captures to a senior member of the team for review • Actively monitor and share information on emerging trends with the team to keep them informed

🎯 Requirements

• Fluent English, written and verbal • Highly IT literate, with solid knowledge of global social media platforms, online games, and apps popular among young people • Familiarity with online culture and norms • Strong decision-making skills with the ability to act quickly • An ability to remain calm and empathetic when under pressure or dealing with difficult situations • A strong work ethic and ability to stay focused for extended periods • Excellent customer service, interpersonal, and communication skills, including verbal, written, and numerical proficiency • Collaborative team player, capable of working effectively within a large team • Ability to thrive in a fast-paced environment

🏖️ Benefits

• Competitive Salary with enhanced pay for unsociable hours • Employee Share Scheme • Incentive Referral bonus scheme up to £2,250 • Home, Tech, Cycle and Car Schemes • Competitive Pension Scheme • Life Insurance • Learning & Tech Allowances • Access to company products • Private Medical Insurance • 24 hour wellbeing/counselling support • Enhanced holiday entitlement and mental health zone out days • Enhanced Parental Leave • Variety of team building activities and events throughout the year