QTC Management, Inc.
Government • Healthcare Insurance
QTC Management, Inc. is a national provider of independent medical examinations, disability evaluations, occupational health services, diagnostic testing, telehealth, mobile clinic services, and case management solutions. It serves active duty and reserve military personnel, veterans, government employees, and civilians through government contracts and partnerships, delivering millions of exams annually and using a trained physician network and proprietary software to improve access, timeliness, and report quality—especially in rural and underserved areas. QTC focuses on supporting VA and workers' compensation processes, military readiness programs, and employer/insurer claims through coordinated clinical and case management services.
Senior Engineer – Contact Center Technologies
Job not on LinkedIn
1 hour ago
QTC Management, Inc.
Government • Healthcare Insurance
QTC Management, Inc. is a national provider of independent medical examinations, disability evaluations, occupational health services, diagnostic testing, telehealth, mobile clinic services, and case management solutions. It serves active duty and reserve military personnel, veterans, government employees, and civilians through government contracts and partnerships, delivering millions of exams annually and using a trained physician network and proprietary software to improve access, timeliness, and report quality—especially in rural and underserved areas. QTC focuses on supporting VA and workers' compensation processes, military readiness programs, and employer/insurer claims through coordinated clinical and case management services.
📋 Description
• Implementing, optimizing and operationalizing the LQTC contact center infrastructure • Ensuring seamless integration and superior performance across an omni-channel Ai driven communications suite • Performing L3 level operational engagement for modernized contact center ecosystem (Amazon Connect) by troubleshooting, maintaining, upgrading, and identifying problem areas • Engineering and evolving the operationalization of the Amazon Connect ecosystem • Contributing as Technologist at a large-scale on Amazon Connect projects, including system upgrades, migrations, and feature implementations • Working closely with the LQTC Customer Engagement team to identify key areas of improvement • Managing the operational knowledge base
🎯 Requirements
• 5 years of relevant experience • Bachelor’s degree in computer science, business administration, related field, or possess equivalent verifiable work experience • Understanding of ITSM / ITIL / Service Now • Understanding/use of SDLC, Agile, Six Sigma to drive fit for purpose technologies • Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation.
🏖️ Benefits
• competitive compensation • Health and Wellness programs • Income Protection • Paid Leave • Retirement
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