
10,000+ employees
Founded 1995
📣 Marketing
📦 Logistics
🏥 Healthcare
Marketing • Logistics • Healthcare
Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.
🔥 0 minutes ago
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10,000+ employees
Founded 1995
📣 Marketing
📦 Logistics
🏥 Healthcare
Marketing • Logistics • Healthcare
Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.
• Maintain program- and site-level actuals, forecasts, budgets, and outlooks for revenue, direct labor, delivery costs, site expenses, gross margin, and EBIT • Support monthly close by validating results, coordinating accrual and reclassification support, reconciling operational and financial data, and resolving Accounting queries • Explain gross-margin performance using measurable operational drivers • Build driver-based forecasts, budget inputs, outlooks, scenarios, and sensitivities • Translate and reconcile workforce and capacity inputs into financial forecasts; challenge inconsistent assumptions and escalate unresolved gaps • Deliver decision-oriented analysis to program, site, and regional leaders • Prepare recurring program financial reviews and follow up on agreed actions • Identify opportunities to protect revenue, improve delivery efficiency, and expand gross margin • Support client discussions, change requests, renewals, launches, remediation plans, and operational business cases with financial analysis • Prepare or coordinate accurate and timely invoices according to contract terms and pricing • Reconcile billed amounts, document approvals and exceptions, track invoice disputes and credits, and maintain auditable invoicing workpapers • Use standardized data models, dashboards, automated workflows, and AI-assisted tools for analysis while validating conclusions • Partner with the Automation Analyst to define requirements, test outputs, document exceptions, and maintain effective controls and reconciliations • Develop reproducible analysis with clear sources, assumptions, logic, ownership, and refresh cadence
• Bachelor’s degree in finance, accounting, economics, business analytics, or a related field, or equivalent relevant experience • Typically 3–6 years of experience in FP&A, operational finance, commercial finance, accounting, revenue assurance, or business analytics • Ability to build forecasts, reconcile financial and operational data, perform variance analysis, and communicate clear conclusions • Strong spreadsheet capability and working knowledge of business-intelligence tools • Experience with automation, data transformation, or AI-assisted analysis preferred • Experience in BPO, contact center, outsourced services, or another labor-intensive service environment strongly preferred • Ability to manage multiple clients or programs, meet close and billing deadlines, and maintain accuracy under changing operating conditions
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