Senior Analyst, Poet

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Qualfon

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

🤝 B2B

🛍️ eCommerce

📡 Telecommunications

B2B • eCommerce • Telecommunications

Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.

📋 Description

• Identify Improvement Opportunities • Manage Operational Information • Conduct process workshops and facilitation • Support presentations of improved processes to stakeholders • Perform moderately complex audits and assessments of internal processes to ensure compliance

🎯 Requirements

• Bachelor's Degree required • Engineering, IT, or Business degree preferred • Six Sigma BLACK Belt certification is required • Minimum of 5 years of relevant work experience • Knowledge of continuous improvement methodologies such as Lean, 5S, and Theory of Constraints (preferred) • Knowledge of Business Process Reengineering (preferred) • Familiarity with ERP, CRM, BPM, BI, and basic statistical analysis tools (preferred) • Excellent verbal and written presentation skills • Full English language proficiency • Strong analytical and questioning skills to understand client needs and priorities • Strong representation and ambassadorship for Qualfon • Willingness to travel

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements • Professional development