Support Technician – Service Desk

Job not on LinkedIn

🔥 2 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Qualfon

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.

📋 Description

• Serve as the single point of contact for on-site and remote users regarding problems and inquiries • Act as the first line of defense for technical incidents and service requests • Ensure compliance with IT, Facilities, and Helpdesk policies and procedures • Provide timely first-level support across departments • Translate technical concepts into clear, non-technical language for end-users • Provide first-level support for PCs, desktop hardware, software, and Ethernet networking technologies • Troubleshoot networked and stand-alone printers • Troubleshoot basic network connectivity, TCP/IP, IP networking, and mobile device issues • Coordinate between end-users and tier-2/3 resolution groups • Monitor system alerts and alarms using tools such as SolarWinds Orion • Execute and manage Global OPCON escalation protocols during site or center outages • Collaborate with technical and non-technical personnel and internal teams • Respond to client inquiries and provide step-by-step guidance • Log helpdesk calls and email requests in the ticketing system • Manage service tickets within work queues and complete them within established SLAs • Perform other assigned duties and tasks

🎯 Requirements

• Graduate of Information Technology or any related course • Strong foundation in PC and peripheral hardware • Working knowledge of Microsoft Windows OS and desktop application software • Basic networking knowledge, including TCP/IP and IP networking • Experience or knowledge troubleshooting networked and stand-alone printers • Knowledge of mobile device issues (smartphones/tablets) • Ability to identify root causes, evaluate potential solutions, and resolve issues using standard troubleshooting techniques • Ability to collect, compare, and assess data from multiple sources using a structured, methodical approach • Ability to collect, compile, organize, and store relevant IT data and reports in printed and electronic formats • Strong verbal and written communication skills • Ability to work with technical and non-technical personnel across organizational levels