Qualio
SaaS • Healthcare Insurance • Biotechnology
Qualio is a quality management software company providing solutions for growing life science businesses. With a focus on empowering the life sciences sector, Qualio offers an electronic Quality Management System (eQMS) that integrates seamlessly with business-critical applications, facilitating everything from ISO compliance to FDA clearance. Trusted by over 650 quality-centric businesses, Qualio's platform is designed to streamline and simplify quality processes, making it easier for companies to meet regulatory requirements and improve product development efficiency. The platform supports various sectors, including medical devices, pharmaceuticals, and biotech, helping them embed quality and compliance into their operations, speed up market entry, and maintain continuous improvement and audit readiness.
Senior Customer Success Manager
November 17
Qualio
SaaS • Healthcare Insurance • Biotechnology
Qualio is a quality management software company providing solutions for growing life science businesses. With a focus on empowering the life sciences sector, Qualio offers an electronic Quality Management System (eQMS) that integrates seamlessly with business-critical applications, facilitating everything from ISO compliance to FDA clearance. Trusted by over 650 quality-centric businesses, Qualio's platform is designed to streamline and simplify quality processes, making it easier for companies to meet regulatory requirements and improve product development efficiency. The platform supports various sectors, including medical devices, pharmaceuticals, and biotech, helping them embed quality and compliance into their operations, speed up market entry, and maintain continuous improvement and audit readiness.
📋 Description
• Maintain a revenue base by managing retaining and expanding a book of business • Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate • Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage • Collaborate with Product, Marketing, and Sales teams to advocate for your customers and proactively find ways to grow our customer base
🎯 Requirements
• 5+ years of Customer Success in a B2B SaaS company • Proven expertise in driving account expansion in large accounts • Experience in building multi-threaded relationships in assigned customer accounts • Demonstrated experience as a trusted advisor to customers • Great communication skills across multiple mediums (video conference, phone, email) • Experience in customer success planning • Experience with Salesforce.com, CSP (Customer Success Platform), GSuite (or similar softwares) • Exceptional organizational and time management skills • The ability to thrive in a remote, fast-paced environment • Experience in quality, healthcare or life sciences industries • Experience with eQMS systems • Familiarity with the following regulations: ISO-9001, ISO-27001, ISO-27701, or ISO-13485
🏖️ Benefits
• Competitive salary • Flexible holidays • Unlimited Time Off • Professional development stipend • Working space allowance / home office budget • Opportunity to make a difference through helping life-saving products to get to market
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