Call Center Agent

🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $21 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Qualstar Credit Union

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1952

🏦 Banking

💸 Finance

Banking • Finance

Qualstar Credit Union is a member-owned, federally insured credit union focused on providing retail financial services to individuals and families. It offers a wide range of consumer banking products—savings and checking accounts, youth accounts, money markets, certificates—alongside lending products including vehicle loans, real estate and home equity loans, personal loans, and Visa credit cards. The organization emphasizes digital access (mobile and online banking, Zelle), financial education and member-centric service, and notes community and member-benefit orientations rather than profit as its primary goal.

📋 Description

• Providing exceptional service by phone, chat, and digital channels. • Listening carefully to understand members' needs and identify opportunities to improve their financial situation. • Educating members about products, services, and financial solutions that may help them achieve their goals. • Assisting with Online Banking, Mobile Banking, account inquiries, and troubleshooting. • Solving problems and resolving member concerns with empathy, professionalism, and critical thinking. • Collaborating with Leads, Supervisors, and Managers to ensure a seamless member experience. • Meeting service and member education goals while contributing to overall team success.

🎯 Requirements

• Enjoys solving problems and finding solutions. • Communicates clearly and confidently. • Takes pride in educating and helping others make informed decisions. • Enjoys learning new things and continuously developing their skills. • Thrives in a collaborative, team-oriented environment.

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • Long-Term Disability • ADD Insurance • Retirement including 401K with employer core contribution and match • Employee Assistance Program • Financial Education • Loan discounts available.