Quantrics Enterprises Inc.
5001 - 10000 employees
Founded 2016
🤝 B2B
🏢 Enterprise
B2B • Enterprise
Quantrics Enterprises Inc. is a provider of world-class customer solutions, combining exceptional customer care and IT services to help businesses grow at scale. The company emphasizes a people-first culture, community engagement, and career development, with multiple offices across the Greater Manila Area. Quantrics positions itself as a partner to businesses seeking outsourced customer support and technology-enabled service solutions.
ServiceNow Architect
🕒 March 26
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Quantrics Enterprises Inc.
5001 - 10000 employees
Founded 2016
🤝 B2B
🏢 Enterprise
B2B • Enterprise
Quantrics Enterprises Inc. is a provider of world-class customer solutions, combining exceptional customer care and IT services to help businesses grow at scale. The company emphasizes a people-first culture, community engagement, and career development, with multiple offices across the Greater Manila Area. Quantrics positions itself as a partner to businesses seeking outsourced customer support and technology-enabled service solutions.
📋 Description
• Lead technical workshops and requirements gathering sessions with business and IT stakeholders. • Develop and maintain architectural standards, roadmaps, and documentation. • Provide guidance and mentorship to ServiceNow developers and administrators. • Ensure platform scalability, performance, and security. • Collaborate with cross-functional teams to integrate ServiceNow with other enterprise systems. • Stay current with ServiceNow releases and new features, recommending adoption where appropriate.
🎯 Requirements
• Bachelor’s degree in Computer Science, Information Systems, or related field. • Minimum of 5+ years of experience with ServiceNow, including 2+ years in an architect role. • Proven experience designing and implementing ServiceNow modules and custom applications. • Strong understanding of ServiceNow architecture, data model, and APIs. • ServiceNow Certified System Administrator and Certified Implementation Specialist (CIS) in one or more modules. • Excellent communication, leadership, and stakeholder management skills. • Experience with Agile methodologies and DevOps practices. • Knowledge of the ITIL framework and processes. • Familiarity with scripting languages (JavaScript, Glide Script). • Experience with integrations using REST/SOAP APIs. • Experience with the Field Service Management (FSM) module is a nice-to-have.
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