Quantrics Enterprises Inc.
B2B • eCommerce • SaaS
Quantrics Enterprises Inc. is a leading global provider of customer solutions, specializing in world-class customer care, IT, and software solutions. Committed to a people-first approach, Quantrics focuses on creating career growth opportunities for its employees while delivering customer satisfaction. The company's culture emphasizes diversity, community involvement, and excellence, making it a recognized entity in the digital services industry.
Senior Systems Support Analyst
Job not on LinkedIn
March 26
Quantrics Enterprises Inc.
B2B • eCommerce • SaaS
Quantrics Enterprises Inc. is a leading global provider of customer solutions, specializing in world-class customer care, IT, and software solutions. Committed to a people-first approach, Quantrics focuses on creating career growth opportunities for its employees while delivering customer satisfaction. The company's culture emphasizes diversity, community involvement, and excellence, making it a recognized entity in the digital services industry.
📋 Description
• Drive innovation in cybersecurity, software development, and big data technology as part of our award-winning IT team. • Play a critical role as part of a global agile team for Bell Canada. • Empower our Qmunity and provide a workplace where you can flourish and grow. • Work with business users, your team of colleagues and the application vendor to record, track and resolve application issues in a timely manner. • Communicate in electronic and in-person formats with computer users experiencing difficulties to determine and document problems experienced. • Troubleshoot problems; being able to reproduce, diagnose and resolve technical problems encountered by users. • Analyze complex problems, develop creative solutions, and make informed decisions. • Work effectively with cross-functional teams and build strong relationships. • Prioritize tasks and produce high-quality work with a focus on accuracy and precision.
🎯 Requirements
• 3-5 years of experience as a Systems Support Analyst • 2 years of experience with communicating in electronic and in-person formats with computer users experiencing difficulties to determine and document problems experienced. • 2 years of experience in troubleshooting problems; being able to reproduce, diagnose and resolve technical problems encountered by users. • 2 years of experience understanding business operations in a telecommunication service delivery and support. • 2 years of experience in Application Administration (Linux/Bash/Cronjob) • 2 years of experience with Database (SQL/MySQL/Oracle) • Strong customer service mindset
🏖️ Benefits
• Home-based Setup • Miscellaneous allowances, performance-based bonus, and yearly increase • HMO from day 1 for you + 2 free dependents • 6 months paid maternity/ 15-days paternity leave • Company-sponsored training and upskilling, and career growth opportunities!
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