Quantrics Enterprises Inc.
B2B • eCommerce • SaaS
Quantrics Enterprises Inc. is a leading global provider of customer solutions, specializing in world-class customer care, IT, and software solutions. Committed to a people-first approach, Quantrics focuses on creating career growth opportunities for its employees while delivering customer satisfaction. The company's culture emphasizes diversity, community involvement, and excellence, making it a recognized entity in the digital services industry.
Senior Technical Support Specialist, Network and Security
Job not on LinkedIn
September 4
Quantrics Enterprises Inc.
B2B • eCommerce • SaaS
Quantrics Enterprises Inc. is a leading global provider of customer solutions, specializing in world-class customer care, IT, and software solutions. Committed to a people-first approach, Quantrics focuses on creating career growth opportunities for its employees while delivering customer satisfaction. The company's culture emphasizes diversity, community involvement, and excellence, making it a recognized entity in the digital services industry.
📋 Description
• Support the Delivery Customer Solutions Engineering Team during implementation of customer-centric solutions • Co-ordinate with multiple Bell teams and customers to support installation of Voice and Data services • Build knowledge of the specific products within their business group and understand how the critical end-to-end processes fit together • Continually seek ways to improve internal processes - Identify problems and help solve them • Collect and provide customer information to assist internal Bell teams, such as Sales and Marketing • Process the appropriate request forms related to both Bell network and customer network builds • Identify revenue generating opportunities and communicate the opportunities to the Sales team
🎯 Requirements
• 3-5 years of experience with IP Networking • 3-5 years of experience with network routing protocols such as: Firewall protocols and mechanisms, IP VPN, BGP, OSPF, DHCP, EIGRP, SIPT • 3-5 years of experience in Hands on/Lab work completed in routing and switching • Excellent organizational and time management skills, able to prioritize work task • Strong interpersonal, teamwork and Leadership skill • Bell Customer Interaction • Strong verbal and written communication skills • Ability to learn and develop skills in a dynamic environment • Ability to establish and maintain effective working relationships with a network of stakeholders • Working knowledge of PC software and Microsoft Office (MS Excel & Word); PowerPoint and Visio knowledge is an asset • Educational Qualification: Bachelor’s Degree • Work from Home; Night Shift (9PM – 6AM MLA); Amenability to working on weekends if needed
🏖️ Benefits
• Home-based Setup • Miscellaneous allowances, performance-based bonus, and yearly increase • HMO from day 1 for you + 2 free dependents • 6 months paid maternity/ 15-days paternity leave • Company-sponsored training and upskilling, and career growth opportunities
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