Bilingual Senior Business Consultant

October 30

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Quantum Metric

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SaaS • Analytics • Enterprise

Quantum Metric is a digital analytics platform designed to assist business, technology, and analytics teams in understanding and optimizing digital experiences. The platform offers a range of capabilities, including session replay, AI-powered session summarization, dashboards, journey analysis, and monitoring and alerts. Quantum Metric helps businesses surface and quantify friction points, visualize user interactions, and improve page performance. With features such as mobile app analytics, segment building, and performance monitoring, the platform provides comprehensive insights into customer behavior and technical issues. Quantum Metric caters to a variety of industries, including retail, financial services, travel and hospitality, telco, gaming, and healthcare, and is trusted by leading enterprises to improve customer satisfaction and drive revenue growth.

501 - 1000 employees

Founded 2015

☁️ SaaS

🏢 Enterprise

💰 $200M Series B on 2021-01

📋 Description

• Take complete ownership of a book of business consisting of key strategic accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals. Consistently exceed internal retention and renewal targets that demonstrate customer mission criticality. • Design and deliver expert-level, use case–based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale. • Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences, tailored to each customer’s strategic priorities. • Establish and maintain expert level mastery of the Quantum Metric platform, quickly adopting new capabilities and serving as a subject matter expert for both customers and internal peers. • Act as a subject matter expert within your assigned vertical, actively contributing to vertical playbooks and key strategic initiatives that define and advance Quantum Metric’s Business Consulting methodology. • Frequently coach new hires and associates to ramp quickly and achieve measurable success. Regularly mentors peers, frequently sharing expertise in team forums, and provide additional support on customer engagements when needed. • Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often.

🎯 Requirements

• Be fluent in both English and Spanish, with the ability to effectively support and communicate with customers in both languages. • 5+ years of professional experience in digital analytics, digital product management, digital consulting, or a related field, with a proven ability to transform data into business impact. • Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations. Thrives on solving ambiguous, high-impact business challenges. • Highly motivated and proactive, with a track record of thriving in fast-paced, high-pressure environments while maintaining composure and focus. • Comfortable serving as a subject matter expert in customer engagements, interfacing directly with customers, with strong consulting and advisory skills that build trust at the executive level. • Exceptional verbal and written communication abilities, with polished presentation skills and the confidence to train and engage large audiences of 50+ participants. • Strong time management and prioritization skills, capable of balancing multiple client needs simultaneously and adapting quickly to shifting priorities. • Spend up to 10% of the time visiting customers to provide onsite enablement at their local offices

🏖️ Benefits

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) • FSA, DCFSA, and HSA accounts • Employee Assistance Programs (EAP) • Telehealth options • Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident • Healthy Rewards – Discount Programs • Discounts on Pet Insurance • 401k (with employer match) and Options / Equity • 13 company holidays • Unlimited Paid Time Off • Sick leave • Parental/Adoption Leave • Promotional opportunities • Rewards and recognition programs • Robust onboarding and training program • One-time stipend for work-at-home employees • Monthly business expense stipend • Flexible work environments • Employee Discount Program (Perks at Work) • Employee Referral Program • Lead Referral Program • MacBook and awesome swag delivered to your door • Encouraging and collaborative culture • RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)