Customer Support Representative

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March 4

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Quard Intel

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B2B • Recruitment • SaaS

Quard Intel is a remote staffing service that connects professionals with multinational corporations, facilitating employment opportunities across various sectors. The company focuses on matching skilled workers with suitable jobs to enhance their professional growth while providing companies access to a talented global workforce. Quard Intel offers both part-time and full-time roles, promoting flexible working hours and competitive salaries, ultimately aiming to streamline the hiring process for both candidates and employers.

11 - 50 employees

Founded 2007

🤝 B2B

🎯 Recruiter

☁️ SaaS

📋 Description

• This is a remote position. • Handle customer queries, complaints, and support requests over the phone. • Provide accurate product/service information and resolve customer issues effectively. • Escalate unresolved queries to relevant departments while ensuring proper follow-up. • Maintain detailed records of customer interactions using CRM or support tools. • Collaborate with internal teams to improve customer satisfaction and service quality. • Meet or exceed individual and team KPIs (response time, call quality, resolution rate, etc.).

🎯 Requirements

• Minimum 2 years of experience in voice support or customer service roles. • Excellent verbal communication skills in English. • Prior experience in voice-based customer support or a call center environment is preferred. • Ability to stay calm and composed under pressure. • Basic computer skills and familiarity with CRM systems or support tools. • Strong problem-solving skills and a customer-first mindset. • High level of professionalism, punctuality, and reliability. • Willingness to work in shifts, including weekends (if applicable).

🏖️ Benefits

• General Work Hours: US Work Hours. • Location: Fully Remote. • Competitive remuneration and international exposure. • Flexible work schedule and remote work options. • Professional development opportunities. • Collaborative and creative work environment.