Quartile
201 - 500 employees
🛍️ eCommerce
🤖 Artificial Intelligence
Advertising • eCommerce • Artificial Intelligence
Quartile is the world’s largest retail media optimization platform, offering advanced advertising solutions for e-commerce businesses. Using six patented machine learning technologies, Quartile automates and optimizes ads across various marketing channels, including Amazon, Google, and social media platforms. The company empowers over 5,300 brands and sellers worldwide, managing over $2 billion in annual ad spend. With a flat-rate fee structure and comprehensive campaign management capabilities, Quartile helps businesses achieve sales growth through strategic insights and cutting-edge AI-driven technology.
Business Operations Manager, CS Structure & Capacity
🔥 7 minutes ago
🗣️🇧🇷🇵🇹 Portuguese Required
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Quartile
201 - 500 employees
🛍️ eCommerce
🤖 Artificial Intelligence
Advertising • eCommerce • Artificial Intelligence
Quartile is the world’s largest retail media optimization platform, offering advanced advertising solutions for e-commerce businesses. Using six patented machine learning technologies, Quartile automates and optimizes ads across various marketing channels, including Amazon, Google, and social media platforms. The company empowers over 5,300 brands and sellers worldwide, managing over $2 billion in annual ad spend. With a flat-rate fee structure and comprehensive campaign management capabilities, Quartile helps businesses achieve sales growth through strategic insights and cutting-edge AI-driven technology.
📋 Description
• Coordinate how CS teams are composed and structured against the long-term organizational plan • Design and maintain the operating model that governs how pods are built and how work flows through the team • Place the right people on the right accounts and projects based on technical fit, workload fit, and specialization • Embed the Skill Tree framework into pod and account assignment decisions • Maintain CSM and CGM workload standards across the team • Measure and balance workload and service levels across teams as accounts and projects move • Keep the Workload Dashboard live and connected to the Capacity Model • Ensure ≥90% of new accounts are assigned within week one; reduce VP manual intervention by 40% • Establish the account motion and client journey framework end to end • Build and maintain tools to track account transitions and pod graduation on schedule • Deliver decision-ready reporting to VPs and Directors on workload, account flow, pressure points, and their correlation with performance and churn • Measure how projects, process improvements, and AI deployments translate into real efficiency and workload gains • Maintain the hiring forecast vs. reality delta to within 10% • Feed account matching quality data into Account Risk V2
🎯 Requirements
• Strong operating-model and capacity design experience — able to turn a long-term plan into a working team structure and capacity model • Experience in people-to-work or talent-to-account matching, ideally in a CS, RevOps, or BizOps context • Solid data skills — SQL across Salesforce and/or Databricks, capacity and workload modeling, dashboard and tracking tool management • Governance reporting experience — able to produce decision-ready reporting for VP and Director-level audiences • Strong coordination and ownership mindset — able to orchestrate structural moves across CSMs, Directors, and VPs without losing track of details • Sound judgment about people and fit — able to read where people perform and make defensible allocation calls • Fluent in Portuguese and English
🏖️ Benefits
• None
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