Customer Strategy Manager

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🧐 Strategy

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Quartile

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

🛍️ eCommerce

Marketing • Advertising • eCommerce

Quartile is the world’s largest retail media optimization platform, offering advanced advertising solutions for e-commerce businesses. Using six patented machine learning technologies, Quartile automates and optimizes ads across various marketing channels, including Amazon, Google, and social media platforms. The company empowers over 5,300 brands and sellers worldwide, managing over $2 billion in annual ad spend. With a flat-rate fee structure and comprehensive campaign management capabilities, Quartile helps businesses achieve sales growth through strategic insights and cutting-edge AI-driven technology.

📋 Description

• Manage Quartile’s partnerships across mid-market accounts • Maintain direct ownership of 15+ key mid-market accounts • Monitor KPIs, diagnose underperformance, and build data-backed optimization recommendations • Manage client expectations and lead regular weekly or bi-weekly client meetings • Analyze key metrics from online marketing campaigns and present findings and insights to clients • Oversee client performance and collaborate with strategists to optimize paid marketing campaigns • Prepare client reporting and quarterly business reviews • Serve as a strategic partner and subject matter expert in digital marketing, e-commerce, and retail • Identify opportunities for technology improvements using data and communicate them to Product and Technology teams • Become a Quartile product expert through product training and roadmap sessions • Evaluate opportunities to grow customer partnerships, including new channel expansion, additional budget, testing opportunities, and case studies • Partner with the Implementation team on overarching department strategy and setup of new clients during onboarding

🎯 Requirements

• 3+ years of experience working with small to medium sized businesses in a client-facing role • Proven track record of using data to drive strategic decision making • Analytical mindset in an ROI-driven industry • Above-average Microsoft Excel skills, including formulas, VLOOKUPs, and pivot tables • Experience with analytics platforms • Presentation skills with ability to captivate an audience and use data to tell a story • Problem-solving ability and positive outlook when tackling challenges • Ability to be professionally outspoken during difficult customer conversations to achieve positive results • Fluent English speaking and writing proficiency required • Background in e-commerce or retail industry preferred • Experience with digital marketing platforms and channels, including Google Analytics, Bing, Facebook, and Amazon Ads preferred • Google AdWords or Google Analytics certification preferred • Amazon certification preferred • Experience in a fast-paced startup environment preferred • Experience in the advertising/ad tech industry preferred

🏖️ Benefits

• Equal opportunity employer committed to diversity, inclusion, and belonging • Exposure to all facets of the business • Encouragement to learn and develop skills within and beyond the role • Product training and roadmap sessions