Customer Strategy Manager

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🧐 Strategy

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Quartile

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

🛍️ eCommerce

Marketing • Advertising • eCommerce

Quartile is the world’s largest retail media optimization platform, offering advanced advertising solutions for e-commerce businesses. Using six patented machine learning technologies, Quartile automates and optimizes ads across various marketing channels, including Amazon, Google, and social media platforms. The company empowers over 5,300 brands and sellers worldwide, managing over $2 billion in annual ad spend. With a flat-rate fee structure and comprehensive campaign management capabilities, Quartile helps businesses achieve sales growth through strategic insights and cutting-edge AI-driven technology.

📋 Description

• Own relationships with a portfolio of 15+ key mid-market accounts • Understand clients’ business goals, priorities, and challenges • Monitor KPIs, investigate underperformance, and connect advertising results to broader business objectives • Develop data-backed recommendations and work with channel strategists on campaign optimizations • Lead weekly or biweekly client meetings and align on next steps • Guide challenging conversations, address concerns, and explain trade-offs • Prepare client reports and quarterly business reviews • Coordinate with internal teams to resolve issues and fulfill client commitments • Identify opportunities to expand partnerships through additional channels, budget allocation, and testing initiatives • Build expertise in Quartile’s platform, digital advertising, e-commerce, and retail • Share recurring client needs and improvement opportunities with Product and Technology teams • Partner with Implementation during onboarding to support a smooth transition into account management

🎯 Requirements

• 3+ years of professional experience in a client-facing role involving advisory work, relationship management, or responsibility for business outcomes • Ability to use data to diagnose problems, identify performance drivers, evaluate options, and recommend practical next steps • Proficiency in Microsoft Excel, including formulas, lookup functions, pivot tables, and organizing and analyzing datasets • Strong communication skills and ability to explain complex information clearly with evidence-based recommendations • Experience navigating difficult client conversations, managing disagreement, and constructively challenging assumptions while maintaining trust • Sound judgment and resilience when handling competing priorities, changing circumstances, and ambiguous problems • Strong ownership, follow-through, and coordination skills • Curiosity and willingness to learn new tools, business models, and advertising concepts • Fluent spoken and written English • Experience advising on revenue, profitability, investment, or operational decisions is nice to have • Experience in consulting, financial services, commercial account management, operations, or similar client-analysis roles is nice to have • Experience managing a client portfolio or multiple complex projects is nice to have • Familiarity with e-commerce, retail, digital advertising, or advertising technology is nice to have • Exposure to Amazon Ads, Google Ads, Meta Ads, Microsoft Advertising, or Google Analytics is nice to have • Experience in a fast-paced environment with changing priorities is nice to have

🏖️ Benefits

• Equal opportunity employer committed to diversity, inclusion, and belonging • Product training, roadmap sessions, and ongoing learning • Remote work arrangement in Brazil