Customer Strategy Manager – DTC

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Quartile

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛍️ eCommerce

🤖 Artificial Intelligence

Advertising • eCommerce • Artificial Intelligence

Quartile is the world’s largest retail media optimization platform, offering advanced advertising solutions for e-commerce businesses. Using six patented machine learning technologies, Quartile automates and optimizes ads across various marketing channels, including Amazon, Google, and social media platforms. The company empowers over 5,300 brands and sellers worldwide, managing over $2 billion in annual ad spend. With a flat-rate fee structure and comprehensive campaign management capabilities, Quartile helps businesses achieve sales growth through strategic insights and cutting-edge AI-driven technology.

📋 Description

• Maintain direct ownership of 10-15 accounts responsible for the management and performance of digital marketing channels like Google, Bing, Meta and Amazon • Manage client expectations and leading regular (weekly or bi-weekly) meetings with client teams • Analyze key metrics of online marketing campaigns and present key findings and insights to clients • Oversee client performance, collaborating with Quartile’s data, strategy and product teams to make optimizations to paid marketing campaigns • Prepare client reporting and quarterly business reviews to align Quartile’s value with client goals and expectations • Serve as a strategic partner for clients as a subject matter expert in the areas of digital marketing, e-commerce and retail • Utilize data to expose awesome new opportunities for technology improvements and exposing them to our Product and Technology teams • Be a Quartile product expert by attending product training and roadmap sessions • Evaluate opportunities to grow Quartile’s partnership with their customers (new channel expansion, incremental budget, testing opportunities, case studies, etc.) • Partner with Implementation team to develop overarching department strategy and the setup of new clients during onboarding process

🎯 Requirements

• 3+ years of experience in an agency environment and/or with e-commerce businesses in a client facing role, preferably as the main point of contact or client lead • A proven track record of using data to drive strategic decision making, being analytical in nature and data-curious (our clients and partners are all in an ROI-driven industry) • Sufficient to advanced skills with Microsoft Excel (command over formulas, vlookups, pivot tables, etc.) and analytics platforms such as Google Analytics, Adobe, TripleWhale, etc. • A talented presenter with ability to captivate an audience and leverage data to tell a story • Capable of solving problems and maintaining a positive outlook when tackling challenges and coming up with solutions, including knowing when to delegate (and when not to) • Demonstrated ability to be professionally outspoken when managing tough customer conversations to yield positive results • Fluency in English (spoken and written) to effectively communicate and collaborate with global teams

🏖️ Benefits

• Equal opportunity employer • Diversity and inclusion commitment