Quartile
Advertising • eCommerce • Artificial Intelligence
Quartile is the world’s largest retail media optimization platform, offering advanced advertising solutions for e-commerce businesses. Using six patented machine learning technologies, Quartile automates and optimizes ads across various marketing channels, including Amazon, Google, and social media platforms. The company empowers over 5,300 brands and sellers worldwide, managing over $2 billion in annual ad spend. With a flat-rate fee structure and comprehensive campaign management capabilities, Quartile helps businesses achieve sales growth through strategic insights and cutting-edge AI-driven technology.
Senior Director – COE Assurance
October 10
Quartile
Advertising • eCommerce • Artificial Intelligence
Quartile is the world’s largest retail media optimization platform, offering advanced advertising solutions for e-commerce businesses. Using six patented machine learning technologies, Quartile automates and optimizes ads across various marketing channels, including Amazon, Google, and social media platforms. The company empowers over 5,300 brands and sellers worldwide, managing over $2 billion in annual ad spend. With a flat-rate fee structure and comprehensive campaign management capabilities, Quartile helps businesses achieve sales growth through strategic insights and cutting-edge AI-driven technology.
📋 Description
• Lead COE Assurance Transformation: Integrate audit and review work from three COEs into a single organization. • Define structure, standardize execution, and align best practices. • Design the Assurance Org of the Future: Collaborate with COE and CS leadership to shape the right structure, roles, and workflows that align with the future-state vision for scalable, high-quality execution. • Incorporate New Channels and Capabilities: Evolve the Assurance function to support emerging Quartile capabilities, such as new advertising channels or services. • Establish clear standards, review mechanisms, and quality benchmarks as new capabilities are launched. • Drive Continual Improvement: Establish the Assurance function as a catalyst for raising CS performance standards, regularly identify capability or strategy gaps, surface improvement opportunities, and challenge the CS organization to more effectively and consistently deliver for every client. • Own Quality Review Programs: Lead evolution of our QR process from a backward-looking audit-focused to future oriented strategic assessment of account management and growth. • Customize formats by client type and maturity level. • Drive strategy for integrating Success Plans, ICP alignment, and journey maps. • Oversee Strategic Ad Hoc Reviews: Ensure the Assurance team has the capacity and capabilities to deliver high-quality, high-priority account assessments in response to CSM requests. • Ensure Assurance team members remain deeply knowledgeable on existing channels and are continuously trained to excellence on new ones. • Operationalize CSM Scoring & Certifications: Build tools to assess CSM capability, drive coaching, and support CS leadership decisions with structured, scalable insights. • Develop Account Alerting Systems: Launch proactive, data-driven alerting systems to identify risk early and prioritize CS attention effectively. • Collaborate Cross-Functionally: Partner with Enablement, Strategic Projects, CS Leadership, Rev Ops, and Product to embed Assurance capabilities across CS workflows. • Drive Visibility & Accountability: Own reporting and tracking of quality initiatives, including measurable progress on coverage, consistency, and coaching outcomes.
🎯 Requirements
• Deep understanding of multi-channel digital marketing and e-commerce ecosystems. • Proven track record of building and scaling audit, quality, or assurance programs that drive measurable improvements in execution consistency, client outcomes, and organizational performance. • Exceptional leadership skills, with experience designing organizational structures, managing high-performing teams, and coaching talent to raise performance standards at scale. • Strong analytical and problem-solving skills, with the ability to translate findings from audits, reviews, and data into clear recommendations that drive strategic improvements. • Excellent communication and collaboration skills, capable of influencing across functions and levels to embed assurance rigor into daily workflows. • Data-driven mindset, with expertise in defining quality KPIs, building alerting systems, and leveraging insights to surface risks and improvement opportunities. • Strategic thinker who balances operational rigor with adaptability to support new channels, client types, and evolving service models.
🏖️ Benefits
• Fully remote work • The opportunity to join an international team • Career growth opportunities • Generous Paid Time Off
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