Senior Customer Success Manager

Job not on LinkedIn

July 2

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Délégation du Québec à Séoul (DQS)

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La Délégation du Québec à Séoul accomplit un mandat de promotion du commerce, de l’innovation, de l’éducation, de la culture et de l’investissement.

2 - 10 employees

📋 Description

• Our Customer Success team is expanding! • We are looking to hire a Senior Customer Success Manager; this role at Deposco offers a unique opportunity to combine technical aptitude, business skills, supply chain knowledge, and face-to-face client interaction. • The position allows you to partner directly with industry leading customers to help them achieve supply chain and business success. • Our team members have the opportunity to work in a variety of industries including consumer packaged goods, food & beverage, third-party logistics, retail, transportation and shipping, and more. • Be responsible for engaging, retaining, and helping enable our customers to fully utilize Deposco’s Bright Suite of products. • Establish highly effective relationships with senior (C-Suite) executives and key decision makers. • Serve as the lead point of contact and ensure customers are receiving world-class service. • Become a functional expert on Deposco’s solutions and educate customers on the use and benefits of our products. • Understand each customer’s strategic goals and make recommendations. • Partner with sales to drive alignment for customer renewals and expansion opportunities. • Monitor and maintain customer health score and proactively drive action throughout the customer lifecycle to reduce churn risk. • Collaborate with internal teams to drive alignment, understand customer perceptions, and partner together to exceed customer expectations. • Work closely with Sales, Support, Product and Professional Services teams to ensure account issues are resolved quickly. • Conduct quarterly business reviews and regularly interact with key stakeholders. • Analyze data independently to discover insights. • Prepare slide presentations and reports in a consumable customer format that delivers actionable insights. • Partner with Marketing and Alliances to develop customer stories, case studies, and client references based on data driven results. • Maintain expertise on industry trends/practices and competitive landscape.

🎯 Requirements

• 5-10 years of experience in customer success, technical account management,, solution architecture or other relevant functions serving mid-market to enterprise organizations • Experience working with cross functional teams to develop roadmaps, and supporting process improvements. • Strong communication skills, with ability to work with internal/external senior stakeholders. • Must have experience with negotiating and closing renewals and creating expansion opportunities • Ability to quickly grasp and distinctly explain technical and business concepts • Strong analytical skills, comfortable working with raw data to drive insights and action plans • Advanced problem-solving skills, ability to develop effective solutions to complex problems • Strong understanding of business processes and their implementation to enterprise applications • Exceptional organizational skills, experience coordinating concurrent projects in a high-pressure environment • Proven consultative sales skills, including the ability to articulate a clear, concise return on investment • Willingness to travel up to 50% required

🏖️ Benefits

• Be part of an energetic team that is serious about delivering software to customers and cultivating our culture. • Coffee bar with cold brew on tap and a full time barista • Corporate events including food trucks, Top Golf and other shenanigans • Corporate office with co-working spaces, ping-pong tables, corn-hole boards, and Avalon around the corner • Benefits package including health care, paid time off, life insurance, 401k plan (with match), and gym reimbursement • Be part of a team recognized as an AJC Top Workplace 5 years running