Que
Retail • eCommerce • Wellness
Que is a company that designs innovative and sustainable products aimed at enhancing everyday experiences. Notable products include insulated bottles that maintain drink temperatures and collapsible bottles that offer convenience without compromising hydration needs. Que emphasizes environmental responsibility and aims to provide useful solutions for consumers while contributing positively to the planet.
Customer Experience Specialist – Retention Specialist, French Bilingual
Job not on LinkedIn
November 25
🇨🇦 Canada – Remote
💵 $25 - $26 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🗣️🇫🇷 French Required
Que
Retail • eCommerce • Wellness
Que is a company that designs innovative and sustainable products aimed at enhancing everyday experiences. Notable products include insulated bottles that maintain drink temperatures and collapsible bottles that offer convenience without compromising hydration needs. Que emphasizes environmental responsibility and aims to provide useful solutions for consumers while contributing positively to the planet.
📋 Description
• Own each customer interaction from start to finish, ensuring clarity, care, and confidence. • Resolve issues with empathy, turning challenges into positive experiences. • Navigate tools efficiently while keeping the human touch. • Share insights and recurring patterns to help improve the experience. • Become a product expert to guide customers authentically.
🎯 Requirements
• High School diploma or GED • Bilingual in French and English • Minimum 2 years of customer service experience • Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally • Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)
🏖️ Benefits
• Up to $1,300 CAD month performance bonus • 3-week paid training and onboarding • Set schedule with guaranteed hours • Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more. • Referral bonuses of up to $1,000.
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