Administrative Support Specialist

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🕒 April 23

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QuickTeam

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

👥 HR Tech

☁️ SaaS

B2B • HR Tech • SaaS

QuickTeam is a company that specializes in providing remote talent and virtual employee solutions to streamline business operations. They offer services like administrative support, sales representation, and medical office staffing, aimed at increasing efficiency and cutting overhead costs. Their staffing solutions are scalable and flexible, tailored to meet evolving business demands. QuickTeam emphasizes privacy and security in their services, adhering to strict protocols and compliance measures. They provide dedicated account managers to ensure that their clients receive personalized support and high performance from their remote staff.

📋 Description

• Respond promptly to customer inquiries via email, chat, and/or phone • Troubleshoot basic technical issues and provide clear, step-by-step solutions • Escalate complex concerns to the appropriate team when necessary • Maintain a high level of professionalism and customer satisfaction • Manage and maintain calendars, ensuring accuracy and efficiency • Schedule, reschedule, and coordinate meetings across different time zones • Send reminders and ensure all stakeholders are informed and prepared • Coordinate and confirm appointments with clients and internal teams • Follow up on leads and inquiries to secure bookings • Maintain organized records of scheduled and completed appointments • Perform general administrative tasks as needed • Maintain accurate documentation and reports • Support process improvements and workflow organization

🎯 Requirements

• Minimum of 3+ years experience in virtual assistance, administrative support, or a related role • Proven experience in customer service and/or technical support • Excellent written and verbal communication skills • Strong organizational and time management abilities • Proficiency with tools such as Google Workspace, Microsoft Office, and CRM systems • Experience with scheduling tools (e.g., Calendly, Google Calendar, Outlook) • Ability to multitask and work independently in a fast-paced environment • Reliable internet connection and a quiet work environment • **Preferred Qualifications** • Experience working with US-based clients • Familiarity with helpdesk/ticketing systems (e.g., Zendesk, Freshdesk) • Tech-savvy with the ability to quickly learn new tools and platforms