Quidax
11 - 50 employees
Founded 2016
₿ Crypto
💳 Fintech
💰 $3M Initial Coin Offering - Quidax on 2021-05
Crypto • Fintech
Quidax is a crypto exchange and digital asset infrastructure platform built for Africa, enabling individuals, businesses, and institutions to buy, sell, stake, and move stablecoins and other cryptocurrencies. It provides instant swaps, order-book trading, a premium OTC desk, APIs and payment gateway (Basqet) for businesses, a stablecoin API for fiat rails, staking and yield products, a launchpad for token listings, and institutional liquidity and settlement solutions — all with a compliance-focused approach and 24/7 support.
Merchant Success Manager
🕒 April 13
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Quidax
11 - 50 employees
Founded 2016
₿ Crypto
💳 Fintech
💰 $3M Initial Coin Offering - Quidax on 2021-05
Crypto • Fintech
Quidax is a crypto exchange and digital asset infrastructure platform built for Africa, enabling individuals, businesses, and institutions to buy, sell, stake, and move stablecoins and other cryptocurrencies. It provides instant swaps, order-book trading, a premium OTC desk, APIs and payment gateway (Basqet) for businesses, a stablecoin API for fiat rails, staking and yield products, a launchpad for token listings, and institutional liquidity and settlement solutions — all with a compliance-focused approach and 24/7 support.
📋 Description
• Onboard new merchants and ensure they go live without delays • Manage a portfolio of merchants and be accountable for their activity, retention, and overall performance. • Monitor merchant activity, failed transactions, and behavioural trends to identify issues early. • Identify at-risk merchants early and take action to prevent churn. • Run structured merchant conversations focused on performance and growth. • Resolve merchant issues end-to-end and follow through until completion. • Work closely with cross-functional teams to unblock merchants. • Maintain clean and accurate CRM records across all merchant interactions. • Improve internal processes and how merchants are managed at scale.
🎯 Requirements
• Experience in Account Management, Customer Success, or Merchant Success, preferably in a B2B setting. • Strong communication and stakeholder management skills • Comfortable using data to track performance, identify issues, and make decisions. • High ownership and strong follow-through. • Ability to operate in a fast-paced environment. • Strong attention to detail. • B2B Fintech experience is a major plus.
🏖️ Benefits
• Fair Pay + Ownership • Competitive salary based on your skills and experience; annual merit-based reviews to keep your growth visible and rewarded • Growth That’s Real • Annual performance reviews + clear promotion cycles; recognition for great work, from shoutouts to milestone rewards • Personal development fund (courses, books, conferences); study leave so you can keep learning • Fully remote forever + flexible working hours • Unlimited paid time off + Nigerian national holidays • Parental, sick, compassionate, and life event leave; we show up for you • Quarterly remote team hangouts + annual offsite; interest-based communities (SIGs) • Regular engagement surveys; your voice matters • Health & life coverage in select locations
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