Customer Success Manager

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🌵 Arizona, Florida, +2 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Quisitive

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🏢 Enterprise

SaaS • Consulting • Enterprise

Quisitive is a leading Microsoft Cloud Partner that focuses on providing integration and consulting services to help businesses innovate and thrive using Microsoft cloud technologies. The company specializes in application development, data and analytics, artificial intelligence, business applications, security, digital workplace solutions, and infrastructure management. Quisitive assists organizations in various sectors, including manufacturing, healthcare, education, energy, and public sector, helping them efficiently navigate and implement cloud-based solutions. With tailored products like MazikCare for healthcare and ShopFloor for manufacturing, Quisitive enhances operational efficiency and drives digital transformation across its clients’ businesses.

📋 Description

• Be an integral member of Quisitive’s growing Managed Services team • Position yourself as a customer advocate for a portfolio of customers • Proactively ensure clients’ desired outcomes are achieved through successful delivery of Quisitive’s solutions/services • Drive continuous improvement across the Microsoft cloud solutions deployed in your accounts • Build trusted one-to-many relationships in your client organizations and understand their desired outcomes • Promote and position Quisitive solutions and services with the goal of growing revenue • Support planning and roadmap activities between your customers and Quisitive teams

🎯 Requirements

• 5+ years of project, account, and/or customer management experience and history of attaining client growth targets • Level 100-200 understanding of Microsoft cloud products (Microsoft 365, Azure, Copilot, etc.) from a business user perspective • Experience in the Information Technology services and/or consulting industry • Ability to obtain Microsoft technical certifications in first three months • Ability to work in an Agile environment • Bachelor’s Degree or equivalent experience • Customer service mentality: patience, empathy, even-keeled demeanor, and the utmost professionalism • Excellent written/verbal communication and creative problem-solving skills • Experience working with IT and business decision-makers and stakeholders • Ability to deescalate potentially sensitive client situations and have challenging conversations

🏖️ Benefits

• Health insurance • 401(k) retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities