Senior Customer Success Manager – APAC

🔥 43 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Qumulo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🏢 Enterprise

🔧 Hardware

☁️ SaaS

💰 $125M Series E - Qumulo on 2020-07

Enterprise • Hardware • SaaS

Qumulo is an enterprise data storage company that provides a unified, distributed file-data platform for on-premises, edge, and cloud environments. Their Qumulo Data Platform (Core, Cloud Native, Exabyte-scale cloud, Stratus for zero-trust AI-native environments) plus tools like NeuralCache (predictive caching), NeuralProtect (real-time ransomware protection), NeuralSearch (storage-native search), and Qumulo Accelerators deliver scalable, high-performance file storage for AI workloads, media and entertainment, video surveillance, medical imaging, genomics, backups, VDI, and other data-intensive use cases. The platform supports multi-cloud deployments (AWS, Azure, GCP), hardware partners (Cisco, HPE, SuperMicro, Arrow), and emphasizes global namespace, centralized governance, high throughput, and scalability for enterprise AI, HPC, and distributed data workflows.

📋 Description

• Own a portfolio of enterprise and strategic customers, driving onboarding, adoption, retention, and renewals. • Drive seamless onboarding and coordinate with OEM/Channel partners, account teams, and customers to ensure successful deployments and expansions. • Proactively monitor and update account health, and develop tailored health improvement plans. • Ensure customers and partners achieve measurable outcomes and maximize value from Qumulo products. • Serve as the primary technical liaison and trusted advisor. • Partner with Sales, Product, Operations, and Engineering to resolve escalations, influence roadmap, and optimize customer/partner experience. • Enable and support OEM and Channel partners, driving joint success initiatives and partner-led growth.

🎯 Requirements

• Fluent Japanese and English (written and verbal) • Strong technical aptitude in data, storage, and cloud technologies • 5+ years in Customer Success, Account Management, or Partner Success in a Data Storage, Data Management, or Cloud environment • Proven success in adapting communication and presentation styles for a diverse audience • Experience managing up to 50 enterprise accounts and OEM/Channel partners • Strong understanding of SaaS metrics: NRR, churn, adoption, GRR • Experience with CS/CRM tools (e.g., Planhat, Gainsight) • Industry expertise in one of the following industry verticals would be highly regarded: Life Sciences, Healthcare, Energy, or Financial Services • Must be based in Japan (Tokyo metropolitan area preferred) and legally authorized to work in Japan without visa sponsorship.

🏖️ Benefits

• Performance-based annual bonus of up to 20% of base tied to individual KPIs (not guaranteed)