Customer Service Representative

🔥 14 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Qureos

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

👥 HR Tech

☁️ SaaS

🤖 Artificial Intelligence

HR Tech • SaaS • Artificial Intelligence

Qureos is an AI-driven recruitment platform and hiring SaaS that accelerates time-to-hire for employers across the Middle East and South Asia. It provides instant talent sourcing (claiming candidate search in 5 seconds), an applicant tracking system (or integrations with existing ATS), talent insights and screening tools, and an AI hiring assistant called Iris that automates sourcing and vetting. Qureos serves enterprise and high-volume hiring use cases across industries (aviation, manufacturing, finance, retail, tech, healthcare, construction, hospitality, oil & gas, logistics, education and more) and offers employer-facing hiring resources and productivity tools (job description and interview generators, calculators, templates). The company recently raised $5M to scale its recruiting product and regional operations.

📋 Description

• Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels. • Provide accurate information about products, services, policies, and procedures while delivering outstanding customer service. • Resolve customer concerns efficiently by identifying issues, researching solutions, and following up when necessary. • Process customer orders, account updates, returns, refunds, and other service requests accurately. • Document all customer interactions, inquiries, and resolutions in the company's customer management system. • Escalate complex issues to the appropriate department while ensuring timely resolution and customer satisfaction. • Maintain a thorough understanding of company products, services, and policies to provide accurate assistance. • Meet or exceed established performance metrics, including response times, customer satisfaction, quality standards, and productivity goals. • Collaborate with supervisors and cross-functional teams to resolve customer concerns and improve service processes. • Participate in virtual meetings, training sessions, coaching, and ongoing professional development activities. • Maintain confidentiality of customer information and comply with company policies and data security standards. • Identify opportunities to improve customer experience and provide feedback to support continuous service improvements. • Adapt to changing business needs and perform additional duties as assigned.

🎯 Requirements

• High school diploma or equivalent required; additional customer service, communications, or business training is a plus. • Previous experience in customer service, call center support, retail, hospitality, or a related field is preferred but not required, as comprehensive training will be provided. • Proficiency with basic computer applications, including Microsoft Office or Google Workspace, email platforms, and customer relationship management (CRM) systems. • Strong written and verbal communication skills with the ability to communicate professionally and empathetically with customers. • Excellent problem-solving, active listening, and conflict-resolution skills. • Strong organizational and time-management abilities with the capability to manage multiple customer interactions efficiently. • Ability to work independently with minimal supervision while maintaining productivity in a remote work environment. • High attention to detail, accuracy, and commitment to maintaining confidential customer information. • Positive attitude, adaptability, reliability, and a genuine passion for helping customers. • Reliable high-speed internet connection and a dedicated home workspace suitable for professional remote work.

🏖️ Benefits

• A fully remote work opportunity that allows you to build your career from the comfort of your home while maintaining a healthy work-life balance. • Flexible scheduling options with both full-time positions (40 hours per week) and part-time positions (20 hours per week) available. • Competitive compensation package with attractive pay and employee benefits. • Paid onboarding and comprehensive training designed to prepare you for success. • Continuous learning opportunities through hands-on experience, mentorship, and ongoing professional development. • Clear career advancement opportunities with pathways into senior customer service and leadership roles. • A supportive, collaborative, and inclusive virtual team environment where your contributions are valued. • Access to modern technology and digital tools that enable effective remote collaboration. • Regular coaching, performance feedback, and ongoing support from experienced leaders committed to your success.