Assistant Technical Support Manager

🔥 20 hours ago

🏄 California, Colorado, +5 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote 🏰 Missouri – Remote

💵 $27 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Race Communications

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

📡 Telecommunications

👥 B2C

🛍️ eCommerce

Telecommunications • B2C • eCommerce

Race Communications is a telecommunications company that provides high-speed internet and communication services to residential and business customers. They focus on delivering reliable broadband solutions, enhancing connectivity across various regions.

📋 Description

• Support the management and daily operations of the technical support team • Ensure efficient service delivery and strong team performance • Provide hands-on guidance to support staff • Help optimize workflows and contribute to process improvements • Act as a secondary escalation point for complex technical issues • Assist in resolving escalated tickets • Monitor technical support interactions to ensure quality and adherence to standards • Support daily technical support operations, including ticket queue monitoring and workflow coordination • Identify opportunities to improve technical support processes and operational efficiency • Work with Engineering, Network Operations, Field Services, and other internal teams to support issue resolution and service delivery

🎯 Requirements

• Eligibility for US Employment without sponsorship • Minimum of 18 years of age • High School Diploma or GED required • Bachelor’s degree (B.A./B.S.) or equivalent education in a related field is preferred • Minimum of 3–5 years of experience in technical support within the telecommunications industry preferred • Demonstrated leadership or supervisory experience in a support environment preferred • Strong understanding of customer service processes, technical troubleshooting, and industry best practices • Proficiency in customer relationship management (CRM) software • Ability to manage competing priorities and support a fast-paced technical environment • Ability to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs • Ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication • Proficiency in Spanish Language desirable

🏖️ Benefits

• 100% Company-Paid Medical and Dental Benefits • Free Fiber Internet Service • PTO (vacation, sick) • 11 paid holidays • Paid birthdays • 401k matching (4%) • Growth potential: promotions and new challenges are part of our DNA • A culture built on integrity, mutual respect, and a shared purpose