
5001 - 10000 employees
Founded 1998
💼 Consulting
📦 Logistics
🤖 Artificial Intelligence
Consulting • Logistics • Artificial Intelligence
Rackspace Technology is a global managed cloud services provider that designs, builds, migrates and operates multicloud, hybrid and private cloud environments for enterprises. It offers consulting, professional and managed services across cloud infrastructure, application modernization, data platforms, AI/ML (Foundry of AI/FAIR), and cybersecurity, along with managed hosting, colocation and platform integrations with major hyperscalers. Rackspace serves regulated and mission-critical industries with a focus on security, compliance, cost optimization and operational reliability.
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5001 - 10000 employees
Founded 1998
💼 Consulting
📦 Logistics
🤖 Artificial Intelligence
Consulting • Logistics • Artificial Intelligence
Rackspace Technology is a global managed cloud services provider that designs, builds, migrates and operates multicloud, hybrid and private cloud environments for enterprises. It offers consulting, professional and managed services across cloud infrastructure, application modernization, data platforms, AI/ML (Foundry of AI/FAIR), and cybersecurity, along with managed hosting, colocation and platform integrations with major hyperscalers. Rackspace serves regulated and mission-critical industries with a focus on security, compliance, cost optimization and operational reliability.
• Provide L3 support for Citrix Virtual Apps and Desktops (DaaS) environments • Manage and support Citrix Cloud Connectors, StoreFront, Studio, and License Servers • Administer Citrix ADC (NetScaler), including Gateway, Load Balancing, SSL, and Authentication policies • Troubleshoot complex Citrix issues involving user access, application delivery, profile management, and performance • Perform root cause analysis for critical incidents and implement preventive measures • Manage Citrix upgrades, patching, migrations, and capacity planning • Support Citrix workloads hosted on AWS • Manage AWS services including EC2, VPC, IAM, Route 53, Auto Scaling, ELB/ALB, CloudWatch, EBS, and S3 • Configure and troubleshoot hybrid cloud connectivity between on-premises and AWS environments • Optimize cloud resources for performance, availability, and cost efficiency • Administer Windows Server environments • Support Active Directory, Group Policies (GPO), DNS, DHCP, and Certificate Services • Manage FSLogix, Citrix Profile Management (UPM), and user profiles • Monitor infrastructure health and availability using enterprise monitoring tools • Develop and maintain operational documentation, runbooks, and SOPs
• Experienced Citrix L3 Engineer • Strong expertise in Citrix Virtual Apps & Desktops (DaaS) • Strong expertise in Citrix ADC (NetScaler) • Strong expertise in AWS Cloud • Experience with L3 support, administration, troubleshooting, optimization, and implementation of Citrix infrastructure hosted on AWS • Deep technical knowledge of cloud-based VDI environments • Incident management skills • Knowledge of Citrix Cloud Connectors, StoreFront, Studio, and License Servers • Experience administering Citrix ADC Gateway, Load Balancing, SSL, and Authentication policies • Experience troubleshooting user access, application delivery, profile management, and performance issues • Experience performing root cause analysis for critical incidents • Experience managing Citrix upgrades, patching, migrations, and capacity planning • Knowledge of AWS EC2, VPC, IAM, Route 53, Auto Scaling, ELB/ALB, CloudWatch, EBS, and S3 • Experience configuring and troubleshooting hybrid cloud connectivity between on-premises and AWS environments • Experience administering Windows Server environments • Knowledge of Active Directory, Group Policies (GPO), DNS, DHCP, and Certificate Services • Knowledge of FSLogix, Citrix Profile Management (UPM), and user profiles • Experience using enterprise monitoring tools • Ability to develop and maintain operational documentation, runbooks, and SOPs
• Equal employment opportunity • Disability or special-needs accommodation
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